Claims Specialist

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.

As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail and our Supply Chain business.  We are a trusted business partner that helps to facilitate recovery and return to life for our injured team members and customers.

We have an exciting opportunity available for a Claims Specialist – Workers Compensation and are ready to welcome a dynamic individual to our thriving workplace. As part of our diverse team based in Queensland, you'll help make a positive difference to our injured Team Member's lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. We're offering the best of both worlds with our hybrid work environment – strike the perfect balance between work at home and connection with team in the office.

Reporting to the Claims Team Manager you'll be responsible for effectively managing a claims portfolio you will:

• Pro-actively manage a portfolio of workers compensation claims in accordance with QLD state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
• Facilitate resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management.
• Co-ordinate and manage external service and health providers and gather information from stakeholders to effectively manage the claim and facilitate recovery.

To be successful in this position you will need a strong understanding of customer service with experience engaging and supporting customers in difficult situations. Ideally you will have 2 years+ claims management experience in workers compensation in QLD.  This position would suit someone with a qualification or certification in health or business-related field.

• Excellent written and verbal communication skills.
• Experience and skill with Microsoft Office suite of products.
• Claims or Electronic Information Management systems experience.
• Knowledge of QLD state legislation will also be highly regarded.

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email

Job ID: 163401

Employment Type: Full time