Specialist, Ctp Claims

4 days ago

Brisbane, Australia IAG New Zealand Full time

We’re ready for you Join the largest general insurance group in Australia and New Zealand as a **Specialist CTP.**

**Your Role**

We’re looking for a Claims Specialists - CTP to join our high-energy team based out of Gadigal Country (Darling Park 2, Sydney).

As part of the Liability and Disputes, Common Law Team, you’ll play a key role in analysing legislation and case information to develop effective claims strategies.
Your focus will be on resolving complex CTP claims with professionalism and care, supporting both our customers and injured individuals through their recovery journey.
Working collaboratively with internal and external stakeholders, you’ll ensure timely and clear communication while managing claims efficiently and empathetically.
Your responsibilities will include investigating motor vehicle accident circumstances and navigating legal and procedural requirements to deliver fair outcomes within required timeframes and financial expectations.

**What We’re Looking For**:

- Passion for customer service
- Resilience and empathy
- High-level communication skills
- Ability to Multitask and work in a fast past environment

**On Offer**
Joining IAG you’ll have access to:

- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave available from the day you start
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Inclusive leave such as public holiday swap and gender affirmation leave

**About You**
- Demonstrated experience in claims is desirable
- Allied health background is desirable
- Experience in dealing with customers, problem solve and diffusing conflict
- Good attention to detail and ability to analyse various sources of information
- The ability to multitask and prioritise conflicting tasks effectively
- Computer skills, including an ability to troubleshoot

**About Us**

IAG is part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.

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