Customer Support Manager

7 days ago

Guildford, Australia WesTrac Full time

**Posted Date**:12 Jun 2025

**Location**:Guildford PDC, WA, AU

**Roster**: Monday - Friday, 8.5 hours/day (including meal break)

**What You’ll Do**:

- Identify and pursue aftermarket and technology sales opportunities with customers.
- Support the aftermarket sales strategy for assigned customer groups.
- Manage fleet performance to improve total cost of ownership (TCO).
- Prepare and deliver sales proposals.
- Lead commercial negotiations for aftermarket products and services.
- Handle strategic planning, forecasting, and inventory management.
- Use IDS and AMT systems to track and manage sales opportunities.
- Drive continuous improvement projects to enhance site performance.
- Provide product support and resolve product issues.
- Build strong relationships with site teams, including maintenance and planning.

**Skills & Experience**:

- Trade Qualification or strong understanding of mining machinery components
- Strong commercial acumen.
- Understanding of Heavy Mining Equipment ‘Total Cost of Ownership’ modelling.
- Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
- Self-motivated individual that can demonstrate the ability to work successfully within a team and autonomously.
- Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines

**Our Benefits inclusive of but not limited to**:

- **Financial Benefits** - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- **Health & Wellness** - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- **Culture & Career** - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute..
- **Additional Perks** - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

**Our Company & Commitment**

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

**Reference Number**: 4005

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