Customer Service Representative

2 days ago

Guildford, Australia WesTrac Full time

Posted Date: 8 Oct 2024- Location: Guildford PDC, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **CPU Sales & Distribution Manager**, the **Customer Service Representative** is accountable for being the customer conduit in the final process of the parts supply chain. This role involves being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.

The Customer Service Representative will be required to effectively handle and provide outstanding customer service to both internal and external customers. They will engage customers with basic DBSi and WMS knowledge to assist with identifying their requirements, providing prompt service in the delivery of goods, receipting of credits, and processing of core and warranty returns. Additionally, the role involves identifying leads and opportunities within the Guildford CSC.

**Location**: South Guildford PDC, Perth

**Roster**: Monday - Friday with one Saturday per month (Full Time Position)

**To be successful the following is required**:

- A minimum of two years’ experience in a customer service or similar role
- Ability to effectively communicate with internal and external stakeholders at all levels
- Excellent written, verbal, and interpersonal communication skills, along with strong customer service abilities, enabling you to build and maintain successful working relationships.
- Capable of working effectively both as part of a team and independently.
- Conflict resolution skills and demonstrated experience in navigating challenging situations
- Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilled
- Demonstrated high level of attention to detail, ensuring accuracy and thoroughness in all tasks.

**What we offer**:

- Opportunity to receive a referral bonus of $5,000 as part of our recommend and spend program.
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job#**3025

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