Duty Officer

Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an exciting time to join Cumberland.

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland is the fourth most populous LGA in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent.

Cumberland City Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people. Council has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel **_welcome_**, **_belong_**_ _and **_succeed_**.

**ABOUT THE OPPORTUNITY**:
The Cleansing/Streetscapes/Infrastructure team focuses on managing the daily presentation of the public domain within the Cumberland City Area, ensuring that it is maintained and presented so that residents and visitors are proud of the area and it meets their expectations.

In contributing to the overarching vision, the Duty Officer - Cleansing will be held accountable for the shift operation of Council’s Cleansing Services, ensuring Council’s Public Domain is maintained on a daily basis to meet the expectations of the community by implementing a works program utilising the industries best practice. The Duty Officer Cleansing will be responsible for the supervision of staff and contractors to ensure that scheduled maintenance is completed and customer and stakeholder requests are addressed.

The spread of hours for this role operates across 24 hours on a rotational basis, including night, day and afternoon shifts.

The successful applicant will require:

- A minimum of 2 years’ experience working in a similar role
- A well-developed understanding of cleansing operations
- Demonstrated ability to lead, manage and supervise multiple teams in cleansing operations
- Demonstrated sound knowledge in multiple cleansing operational areas such as town centre cleansing, street sweeping, litter and rubbish collection, graffiti removal, coordination of work crews, work programs and equipment scheduling
- Proven ability to develop collaborative relationships with peers, customers and community organisations and an ability to work as part of a team with good interpersonal skills
- Demonstrate a strong customer focus with sound customer service skills and the ability to embrace a system of change and continual improvement
- Strong verbal and written communication skills with the ability to effectively complete relevant administration tasks associated with the position
- Computer literacy, particularly in the MS office suite packages and TechOne
- Current Medium Rigid (MR) Drivers Licence
- General Construction Induction Card (White Card)
- Current Traffic Control Work Training Card (Blue and Yellow Card).

Download the position description here for more information.

**Position information**: This is a permanent, full-time position, working a 35 hour week, with access to Council's 9 day fortnight Accrued Day Off (ADO) arrangement. While this role will predominantly work the afternoon shift (10:30am to 7pm), there will be occasional requirements to work the morning (5:00am to 1:30pm) or night shift (9pm to 5:30am).

This role is predominantly located at Council's Guilford and Auburn depot, with occasional travel required across Council worksites, and may be required to work across any of Council’s work locations.

**Salary information**: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
- Grade 11 of the Cumberland Salary Structure with a salary range of $1,656.10 to $1,904.51 per week, plus 11% superannuation
- The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role
- A leaseback vehicle
- Mobile phone

**WHAT WE CAN OFFER**:

- We promote work-life balance and offer flexible working arrangements including an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
- Training and professional development opportunities available to develop skills and grow your career
- Leave entitlements including annual leave,** **15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
- Three (3) additional grant days of paid leave over Christmas (where applicable)
- Health and Wellbeing Programs to su