Student Support Advisor

1 week ago

Brisbane, Australia Torrens University Australia Full time

The Opportunity

Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Student Service Advisor you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

On a typical day in this role you will:
Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”:
Plan and deliver student transition and retention activities, including orientation, revival weeks and promotion of workshops, trips, seminars and other events, working with the Success Coaches, Library, Learning and Technology hub and the academic community

Deliver outbound customer care programs to support student success and maximise engagement

Develop engaging, timely and relevant campus content for student communications plan for each study period, via campus portals, publications, social, digital and local campaigns

Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required

Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures

Foster and support the development of an active student representative council (SRC) for the campus, ensuring they represent the range of courses and modes of study at that campus

NOTE: You must have full working rights in Australia. This role, does not provide visa sponsorship opportunities.

Who are you?

To be successful in the Student Services Advisor position you will have:
Experience in student administration within a higher education college or university (preferred)

Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people

High level teamwork and the ability to work with and/or be a member of multiple teams

Superior verbal and written communication skills, and the capacity to communicate clearly

Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems

Attention to detail and the ability to undertake high volumes of administrative processing

efficiently and with a high level of accuracy

Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia.

**Benefits**:
We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:
Tuition reduction benefits on a range of courses

Salary Sacrificing Options

Professional Development

Opportunity for career growth

Ready to make your difference?

Join the Torrens University Australia team

Please note: Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.

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