Sales Operations Analyst

5 days ago

Surry Hills, Australia News Corp Australia Full time

Reporting to the Sales Operations Manager, you will be responsible for providing an exceptional level of support to our sales and support teams, enabling them with the right tools, knowledge and business processes to efficiently achieve sales outcomes. You will be an operational support contact point for our sales and support team members for all operational enquiries,

***What’s the role?**
- Ensuring our teams are able to provide exceptional customer experiences for our customers by supporting our internal sales and support functions and ensuring new processes and business changes consider the impacts on our customers.
- Assist in the development of market relevant products or process improvements to drive revenue in support of group strategies.
- Monitor the queries received into the sales operations inbox and actively identifies opportunities to streamline processes for our sales and support teams.
- Manage the day to day tasks across the sales operations team as well as providing support to internal stakeholders to improve existing and develop new processes focused on improving the efficiency of our sales and support team functions.

**Who you are**
- Prior experience working in media, sales, production and/or contact centre environments.
- Experience with Salesforce CRM and/or Genesys contact centre technology is an advantage
- Highly collaborative team player
- Demonstrated analytical skills
- Strong communication and organisational skills
- Experience using Confluence content management software is an advantage.
- High level of accuracy and attention to detail
- Curiosity and questioning mindset - curious about why things are the way they are, and open to doing things differently and willing to try things that don’t fit neatly into your own assumptions.
- Customer-centric - ability to empathise with the end user of our platforms and services.
- A critical thinker with the ability to find creative solutions to complex problems.
- Exceptional at building relationships and influencing varying stakeholders at all levels.

**What’s in it for you?**
- Attractive remuneration package
- Birthday leave
- An opportunity to innovate, challenge the norm and pioneer the way forward
- A truly collaborative and flexible environment
- Variety of work where no two days are the same
- Work with some of Australia's most recognised and prestigious brands
- Make a difference as part of Australia’s most influential media organisation

**Who are we?**

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia. Emily Fielding

**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

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