Guest Services Agent

1 week ago

Fortitude Valley, Australia Lancemore Hotel Group Full time

**Be part of our fun, supportive team**:

- ** Part-time/Casual role - flexible shifts and hours**:

- ** No Hotel experience required - just a great attitude**:

- ** Competitive salary, excellent work conditions and employee discounts on food, wine and accommodation.**

Join Brisbane’s only street art Hotel and deliver superior customer service at our Front Office desk to our guests throughout their stay.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible

**ABOUT YOU**:

- Have a desire to genuinely help people
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a can do attitude

**ABOUT US**:
**The Constance Hotel**:
Ideally situated in the heart of Fortitude Valley is Brisbane’s only street art hotel, The Constance. This boutique hotel propels you into a realm of playful contrasts, where a sleek inner-city location fuses masterfully with an edgy design. Mixing striking artwork with suave finishes, The Constance features 65 boutique rooms, flexible meeting spaces, gym, and a rooftop bar.

**Lancemore Hotel Group**

Founded in 1986, The Lancemore Group is a leading Australian lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We are constantly looking for better ways to do....well everything.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

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