Claims Officer

Time Type: Full time

Worker Type: Employee

**Please see more information about QBE careers here**Careers**
- **Location: Brisbane, QLD**
- **Type: Permanent Full Time**

**The Opportunity**
An opportunity for a Liability Claims Officer to join our Property Damage Claims team delivering superior claims service to customers within the fast-track property damage segment. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.

**Your New Role**
As a Liability Claims Officer your role is pivotal to the team’s success, proactively driving our claims philosophy and strategy and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

- Manage the claims process efficiently, ensuring accurate and timely claim resolution.
- Assess policy coverage and escalate issues as needed to ensure fair outcomes.
- Build strong relationships with clients, brokers, investigators, and other key stakeholders.
- Ensure compliance with all relevant laws and industry standards.
- Handle recoveries from third parties to maximise claim outcomes.
- Conduct self-audits of claims files to maintain high internal audit standards.
- Respond to enquiries promptly, professionally, and in line with privacy guidelines.

**About you**
To be successful in this role, you will have:

- Previous experience in Property Damage & Liability Claims is **preferred**
- Experience within the insurance industry
- Basic knowledge of the insurance industry and claims processes.
- Strong organizational, time management, and communication skills to meet deadlines in a fast-paced environment.
- Excellent analytical, negotiation, and problem-solving abilities.
- Proven ability to build and maintain strong client relationships and participate in alternative dispute resolution.

**About QBE**
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

**Benefits**
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**APPLY NOW and let’s make it happen**

**Skills**:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 29/07/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.