Claims Officer

17 hours ago

Brisbane, Australia Suncorp Group Full time

**Claims Officer**

** Position Overview**:

- **Role**: Claims Officer
- **Remuneration**: $83,400 package (inclusive of 12% super) + Performance Based Bonus
- **Role Type**: Permanent Full-Time
- **Location**: Brisbane

**What you’ll do**
- Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims
- Resolve customer / intermediary issues and complaints.
- Case management of claims in a proactive customer focused manor by managing a portfolio of claim activities
- Proactively keep customers, intermediaries and stakeholders fully informed of progress.
- Identification of suspected fraudulent claims, potential recoveries, and salvage opportunities
- Determine information required for claims, gather, and interpret information and make appropriate decisions.
- Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Managers and Underwriting Teams

**What you’ll bring**
- A proven record of providing excellent customer service.
- Exceptional listening and communication skills in a high-volume call environment
- Ability to demonstrate compassion and empathy.
- Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements.

**Why You’ll Love Working at Suncorp**

When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success.
- **Salary: $83,400 (inclusive of 12% super) + Performance Based Incentive**
- **Leave benefits**:Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- **Hybrid working**:Flexible mix of office and home.
- **Work-life balance**:Support to thrive personally and professionally.
- **Staff discounts**:Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.
- **Reward & recognition programs**:Celebrating your achievements.
- **Career development**:Ongoing training, growth opportunities, and support.
- **Reputable employer**:A trusted, inclusive, and diverse organisation.

_It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, _Click Here_

** Why Suncorp?**

For over 100 years, Suncorp has helped people protect what matters most. We’re building a better, more sustainable future where diversity is celebrated, and every voice is valued.

If you’re seeking a role with purpose, people, and potential - this could be your next move.

**Advertised**: 27 Oct 2025 AUS Eastern Daylight Time
**Applications close**: 07 Nov 2025 AUS Eastern Daylight Time

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