Healthcare Outcomes

24 hours ago

Sydney, Australia NSW Government -icare Full time

**Sydney**
- **Support the team in improving quality healthcare and outcomes across icare**:

- **Permanent, Full-time position, Sydney CBD location**:

- **Hybrid working environment, salary $79K + super + benefits**

**About the Role**

Provide support to the Medical Office in their engagement with healthcare practitioners to deliver better outcomes

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Healthcare Outcome Support Officer you will:

- Support the monitoring of healthcare practitioner risk issues and incidents and assist the team with actions and responses
- Provide first point of contact and monitor, manage and refer queries relating to concerns or queries regarding healthcare practitioner issues.
- Develop and maintain strong relationships with key internal business areas
- Prepare information and data for analysis, communication, presentations, and reporting
- Provide quality assurance checks on data, information, presentations and correspondence
- Maintain and update records, processes, procedures and databases to ensure information is current, accurate and compliant with system and business requirements

**Skills & Experience**
- Experience in healthcare environment, workers compensation or other personal injury insurance
- Demonstrated attention to detail combined with the ability to think analytically
- Organisational skills combined with the ability to prioritise work in a high-volume environment
- Proficient in standard Microsoft Office tools
- Strong communication and organisational skills

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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