Technical Field Service Coordinator

4 days ago

Clayton, Australia William Adams Full time

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.

**ABOUT THE ROLE**

We have a great opportunity for an experienced **Technical Field Service Coordinator** with a mechanical background to join our busy Metro Field Service Team.

In this full-time permanent role, you will support a team of coordinators & technicians to schedule and execute the service and repair of Caterpillar machinery to support our customers in the 'front-line'.

Communication & technical ability is paramount to ensure we provide the highest level of customer service and value for money to our valued customers.

**Your typical day in this role will include**:

- Providing sound technical advice and support to our customers, technicians and co-ordinators across the Melbourne Metro region
- Assisting with the triage and prioritisation of service jobs for our technicians in the field
- Assisting in the set up and management of major works, including organising parts lists, tooling & equipment and managing external contractors where required
- Liaising with our technicians & co-ordinators to assist with planning, execution and follow up of service and repair works
- Working directly with Supervisors to ensure work planning is optimised
- Day to day invoicing and work in progress responsibilities

**ABOUT YOU**

You are a qualified diesel mechanic with CAT Dealer experience, a self-starter who is willing to go the extra mile to get a “winning” result for all and a terrific collaborator and listener, with an ability to think on your feet and prioritise and complete multiple tasks simultaneously.

**You will ideally have the following skills, experience and attributes**:

- Qualified Diesel Mechanic with minimum 2 years CAT Dealer Field Service Experience
- Co-Ordination / planning experience (preferred, but not essential)
- Excellent verbal communication and rapport-building skills
- Have an empathetic approach with a calm disposition
- Proven conflict resolution abilities under pressure
- Ability to work in a dynamic environment with moving targets
- Experience working with various computer systems - financial and operational
- Strong multi-tasking and time management skills

**Why work with us?**

At William Adams, our people and their safety, health and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, and strive to create an engaged, diverse, and inclusive team.

It's more than just a job We commit to recognising and rewarding you, as well as providing you with ongoing career and development opportunities to help you thrive and succeed.

We will offer you a competitive salary package, including annual salary and performance reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more

Join our team of passionate professionals who embody our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.

**Want to know more?**

Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.

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