Customer Engagement Officer

**Posted**:
13/02/2025

**Closing Date**:
12/03/2025

**Salary**:
$59,536.00 - $59,536.00

**Job Type**:
Permanent - Full Time

**Location**:
Deer Park

**Job Category**:
Customer Engagement Team

Are you energetic, a great communicator and resilient looking to provide exceptional administration support to new customers and our allied health team? If so, this role as part of our Customer Engagement Team (CET), is for you

**NeuroRehab Allied Health Network exists to empower people with a neurological condition to live life full of choice, inclusion and new possibilities.**

Our core values are - We’re on your team, We Innovate, We are Enthusiastic and We Expand Horizons

We are a respected, multi-disciplinary rehabilitation service catering to the unique needs of people with neurological conditions. With a team of over 220, we provide the most comprehensive allied health services in our sector with innovative rehabilitation centres across Melbourne, Geelong, Hobart and Albury along with an extensive home visit and community-based service.

**Culture**

We are a family-run business and have a super friendly team culture. Our highly supportive team members are linked in the desire to work collaboratively, respectfully, inclusively and enthusiastically. We invest in the professional development and well-being of our team to ensure the best outcomes for our clients and team members.

**What we would like to offer you**:

- A fun, flexible, and supportive work culture is important to us at NeuroRehab, we have been **certified as a Great Place To Work® Australia** by the international consulting group Great Places to Work and ranked as one of their **Best Work Places in Australia** for three years running.
- Health and well-being initiatives with our Employee Assistance Program.
- Supportive team environment to inspire your growth.
- Active Learning & Development programs.
- Regularly funded social events with the department team and NRAHN organisation.
- Permanent role with job security.
- Job Description

The Customer Engagement Officer works efficiently and effectively to optimise services for new and current clients and supports therapy and allied health assistant team members with diary management and administration tasks. The Customer Engagement Officer will report directly to the Customer Engagement Team 2IC and Customer Engagement Team Manager.

The position is full-time, Monday to Friday 9am - 5pm, with a hybrid work structure of 1 day in the office (in Deer Park) and 4 days working from home. The successful applicant must be in our Deer Park clinic every Tuesday for a dedicated CET day.

The pay rate is based on the **Health and Support Services Award 2020, Support services level 7 at $30.13/hr ($59,536.88pa).**

**Key Responsibilities**:

- Coordination of intake processes for referrals
- Management of databases
- Clarification of funding
- Scheduling of appointments for therapists
- Booking ongoing allied health assistant appointments and managing diaries
- Desired Skills and Experience

**Desired Skills and Experience**
- An understanding of the NDIS, MAC, TAC/WS funding bodies.
- Experience working within allied health/therapy services.
- Adaptability.
- Experience working from home.
- Customer-focused.
- Clear communication style.
- Experience communicating with people with a disability.
- Exceptional interpersonal skills.
- Computer literacy.
- Great multi-tasker and organisational skills.
- 3 x COVID-19 vaccinations preferred.
- Prefer a minimum of 2 years Allied Health industry experience.

**Diversity and Inclusion**

We acknowledge the Traditional Custodians of the land, & pay our respects to Elders past, present & emerging.

** Applications Close 12th March 2025 **

To display your communication skills be sure to submit a cover letter along with your resume.