Service Delivery Manager

2 weeks ago

Canberra, Australia DXC Technology Full time

DXC’s Analytics practice is a growth area and delivers increased capability and an expanded offering to address the critical data, AI and IOT challenges inherent in solving complex customer business problems.

Due to an internal movement, DXC Analytics has an opening for a Service Delivery Manage to join the growing Defence Analytics team in Canberra.

**What you will do**:

- Management of the Defence Analytics sustainment team including task prioritisation (in consultation with the Commonwealth), performance management, conflict resolution, and career development
- Provide training and development of junior staff and graduates
- Management of the customer relationship with Commonwealth contract management team
- Management of the sustainment contract, including achievement of contract deliverables, service levels, key performance indicators, and fulfilment of other contractual obligations
- Management of team resourcing and financials in achievement of DXC’s commercial commitments in balance with customer expectations
- Prepares and communicates the monthly status report, achieving customer acceptance within the required timeframe
- Prepares and ensures payment of invoicing under the contract
- Contribute to growth of signed work under the contract including opportunity identification, pursuit and negotiation

**What you will bring to the role**:

- Proven people management / team leader experience
- Demonstrable track record in service level management and reporting
- Experience in ITIL environments
- Stakeholder engagement skills including requirements gathering and conflict resolution
- Good interpersonal and presentation skills for interacting with team members and clients
- Good analytical and problem-solving skills
- Leadership and organisational skills
- Minimum NV1 Australian security clearance is required to be held and maintained

**Highly regarded skills and experience**:

- Hands on technical experience in a complex ICT environment
- Incident, problem and change management
- Project delivery management (formal or informal)
- Risk management
- Project planning and scheduling

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

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