Land Service Delivery Manager

**Title**:
Land Service Delivery Manager

**Your KBR future - delivering solutions and changing the world**

**About KBR**:
**We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.**

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

**The Opportunity**:
We are seeking an experienced IT Service Delivery Manager to oversee and manage the delivery of IT services to the LAND environments within Defence.

**Responsibilities**:

- Develop and maintain relationships with key stakeholders across the DIE and MPE environments, understanding their IT service requirements and ensuring the delivery meets or exceeds their expectations.
- Work with a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.
- Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.
- Monitor service metrics and SHIs to track performance, analyse trends, and implement improvements to enhance service delivery.
- Act as a point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.
- Collaborate with other IT teams (such as infrastructure, operations, support) to ensure seamless service delivery and continuous improvement.
- Prepare and present regular reports on service performance, highlighting achievements, challenges, and improvement initiatives to senior management.

**Essential**:

- Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.
- Defence experience essential
- Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
- Strong analytical skills with the ability to interpret data, identify trends, and implement improvements.
- Effective communication and stakeholder management skills, both verbal and written.
- Experience in managing vendor relationships and contracts.
- ITIL Foundation certification or higher is preferred.
- Ability to work within a team environment.

**What we will offer you**:

- A workplace culture certified as a Great Place To Work
- Flexible working
- Competitive salary (including annual reviews)
- Paid parental leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Employee stock purchase plans
- Flu shots, skin checks and discounted private health insurance
- KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present._
- #LI-JAW1_