Service Delivery Manager

1 day ago

Canberra, Australia EFEX Full time

**Ready to lead service excellence and drive client success?**

At efex, no two days are the same. As a Service Delivery Manager, you’ll play a pivotal role in ensuring smooth service delivery across our client base, balancing people, process, and performance. You’ll oversee SLAs, manage escalations, and champion a culture of continuous improvement within a supportive, down-to-earth team.

**Who We Are**

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital service providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.

**The Role**

We’re looking for an experienced Service Delivery Manager to join our ACT team full-time.

In this role, you’ll:

- Ensure service level targets are measured, monitored, and achieved across all client environments
- Oversee incident and escalation management, expediting resolution to maximise client satisfaction
- Lead, mentor, and support the service desk team, fostering collaboration and accountability
- Analyse service metrics and client feedback to identify improvement opportunities
- Maintain accurate reporting across SLAs, performance metrics, and timesheets
- Partner closely with technical and account management teams to deliver seamless service experiences

**About You**

You’ll thrive in this role if you:

- Bring 5+ years of team leadership experience managing engineers in an MSP or IT service environment
- Have strong knowledge of ITIL, incident management, and IT service delivery principles
- Are highly organised, analytical, and process-driven, with strong problem-solving skills
- Have demonstrated success in optimising service performance and process efficiency
- Communicate clearly and confidently with both technical teams and clients
- Are proficient in PSA tools (Salesforce preferred) and comfortable using data to inform decisions

**What We Offer**
- **Competitive salary**: we recognise and reward your expertise
- **Supportive, down-to-earth culture**: collaboration and respect are at the heart of our team
- **Birthday leave**: celebrate your day, on us
- **Wellbeing leave**: two additional days each year to recharge
- **Career pathways**: opportunities to advance into senior leadership or broader service operations roles

**Why Join efex?**

This is more than a management role, it’s a chance to drive client satisfaction, elevate team performance, and shape the way we deliver IT services across the region. You’ll have autonomy, national support, and the opportunity to make your mark in a business that’s growing fast and genuinely values its people.

**Company Overview**:

  • Service Delivery Manager

    1 day ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    3 days ago

    Canberra, Australia Etainsolutions Full time

    Open To **NV1 Holders** Location **Canberra ACT** - The Delivery Manager position is expected to operate within the scope and delivery requirements set by the Program Leadership, guiding the Project team and ensuring alignment to the overall Program endorsed strategic direction. There is an expectation that this role will_ work - closely with the program...

  • Service Delivery Manager

    3 weeks ago

    Canberra, Australia Centorrino Technologies Pty Ltd. Full time

    Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re...

  • Service Delivery Manager

    1 day ago

    Canberra, Australia DXC Technology Full time

    DXC’s Analytics practice is a growth area and delivers increased capability and an expanded offering to address the critical data, AI and IOT challenges inherent in solving complex customer business problems. Due to an internal movement, DXC Analytics has an opening for a Service Delivery Manage to join the growing Defence Analytics team in...

  • Service Delivery Manager

    1 week ago

    Canberra, Australia Indigitise Pty Ltd Full time

    Skill Set(s) - Process Definition and Improvement - Skills Level(s) - Level 3 - Advanced Practitioner - Service Category(s) - Program Management Services **Scope of Task**: Army maintains a few bespoke communications systems and services with unique requirements. A need has been identified for a Service Delivery Manager (SDM) with a strong ITIL and Agile...

  • Service Delivery Manager

    6 days ago

    Canberra, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for a Service Delivery Manager in Canberra. We are seeking candidates with the following Skills/Experience: - Conducting thorough analysis of current service operations to identify strengths, weaknesses, and areas for improvement. - Evaluating future service needs and business requirements to ensure services...

  • Service Delivery Manager

    3 days ago

    Canberra, Australia Leidos Full time

    Company Description **Job Description**: **Your New Role** Leidos has been engaged by Defence to provide a leading cyber security capability for the environments that our deployed military personnel rely on. The team develops and delivers key cyber security services to directly support the Department’s mission. To assist us in delivering outstanding...

  • Service Delivery Manager

    2 weeks ago

    Canberra, Australia Zone IT Solutions Full time

    We are looking for Service Delivery Manager for Canberra for a large-scale project. This is a permanent role with a global IT service leader. **Requirements**: - 8-10 years experience - independent operator who can hold technical delegations for change etc. - Process focus on task with evidence of a continuous improvement culture and formal process, ITSM...

  • Itsm Service Delivery Manager

    4 weeks ago

    Canberra, ACT, Australia Green Light Worldwide Full time

    Overview Green Light are looking for assistance in delivering projects for an industry leading organisation and have a rare and immediate requirement for a talented Service Delivery Manager to join our Canberra Delivery Team.Primarily this position will represent Green Light into the Customers business and the Customer into the Green Light business to ensure...

  • ITSM Service Delivery Manager

    4 weeks ago

    Canberra, ACT, Australia Green Light Worldwide Full time

    OverviewGreen Light are looking for assistance in delivering projects for an industry leading organisation and have a rare and immediate requirement for a talented Service Delivery Manager to join our Canberra Delivery Team. Primarily this position will represent Green Light into the Customers business and the Customer into the Green Light business to ensure...