Claims Coordinator

5 days ago


Melbourne, Australia Ethos Building & Restoration Full time

We are currently offering a career path opportunity for someone highly motivated to join our talented and professional claims team in Melbourne as a property Claims Coordinator. Reporting to the Claims Manager, this role will be responsible for overseeing a portfolio of claims, including keeping clients updated with the progress of construction works, responding to client enquiries and providing support to both Construction Supervisors and Claims Account Managers.

Your Key Responsibilities Will Include:

- Register client claims into inhouse reporting system
- Triage of claims by complexity and urgency
- Support & backup to Claims, Construction and Estimating teams
- Support customer enquiries and facilitate resolution of those enquiries
- Reschedule jobs based on priority and customer requirements
- Assist in meeting client contractual and compliance expectations
- Manage incoming calls and the relay of messages as required
- Provide administrative support with invoicing, archiving and other duties as required
- Respond to urgent matters and business priorities with administrative support

About You:

- Support entry level, and or previous construction administration, insurance claims, and phone-based customer service experience
- Proven ability to trouble-shoot and effectively meet deadlines
- Effective written, verbal, and interpersonal communication skills
- Hands-on, and capable of multi-tasking, with high-level attention to detail.
- Strong computing skills and knowledge particularly with Microsoft Outlook.
- The ability to work effectively as part of a close team with mínimal supervision.
- The capacity to learn new tasks and processes quickly.

In return, we will offer you:

- A competitive salary package
- A friendly and cohesive team environment
- A strong team culture
- Full management support to develop your career with us
- Social club & On-site gym


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