Claims Coordinator

6 days ago

Melbourne, Australia Ethos Building & Restoration Full time

We are currently offering a career path opportunity for someone highly motivated to join our talented and professional claims team in Melbourne as a property Claims Coordinator. Reporting to the Claims Manager, this role will be responsible for overseeing a portfolio of claims, including keeping clients updated with the progress of construction works, responding to client enquiries and providing support to both Construction Supervisors and Claims Account Managers.

**Your Key Responsibilities Will Include**:

- Register client claims into inhouse reporting system
- Triage of claims by complexity and urgency
- Support & backup to Claims, Construction and Estimating teams
- Support customer enquiries and facilitate resolution of those enquiries
- Reschedule jobs based on priority and customer requirements
- Assist in meeting client contractual and compliance expectations
- Manage incoming calls and the relay of messages as required
- Provide administrative support with invoicing, archiving and other duties as required
- Respond to urgent matters and business priorities with administrative support

**About You**:

- Support entry level, and or previous construction administration, insurance claims, and phone-based customer service experience
- Proven ability to trouble-shoot and effectively meet deadlines
- Effective written, verbal, and interpersonal communication skills
- Hands-on, and capable of multi-tasking, with high-level attention to detail.
- Strong computing skills and knowledge particularly with Microsoft Outlook.
- The ability to work effectively as part of a close team with mínimal supervision.
- The capacity to learn new tasks and processes quickly.

**In return, we will offer you**:

- A competitive salary package
- A friendly and cohesive team environment
- A strong team culture
- Full management support to develop your career with us
- Social club, on-site gym and end of trip facilities

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