Contact Centre Specialist

6 days ago


Noble Park, Australia Employment Plus AU Full time

Number of Positions Available:

2

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Salvos Stores are seeking exceptional communicators to fill Full-Time, Contact Centre Specialists roles in Noble Park.

As a customer service professional with a knack for online communication,

you’ll respond to high volume inbound and outbound enquiries and provide high level customer service in a timely and professional manner.

You will be required to manage and maintain incoming bookings for Salvos Stores free home and corporate collection services and act as an escalation points for more complex enquiries (internal and external).

Key responsibilities include:

- With an eye for detail you’ll manage and maintain accurate donor records across their respective databases for home collection services, Salvos Club Cards and financial donations;
- You’ll assist with the prioritisation of tasks with other team members to meet daily KPIs;
- A solutions-focused individual, you’ll act as a first escalation point for more junior members of the team with more complex queries or customer feedback;
- You’ll have your finger on the pulse, keeping up to date with Salvos Stores and the Salvation Army’s information, services and programs
- Parking available on-site

As the successful applicant you will have;
- Experience working in a busy front-line customer service-based role, ideally in a contact centre environment;
- Experience managing complex customer complaints and/or enquiries, especially in written form using various online customer tools;
- Proficiency in working with outlook, spreadsheets, databases and customer relationship management systems;
- Available to work weekdays, Saturdays and evening hours on a rotational roster;
- Flexibility to work onsite at our Noble Park office and from home
- Satisfactory work from home requirements assessment check
- A current and valid police check.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- The Salvation Army has a mandatory vaccination procedure _
- to ensure the safety and wellbeing of our community_
- and works in areas covered by Public Health Orders requiring vaccination. _
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_



  • Kurralta Park, Australia Adelaide Veterinary Specialist Referral Centre Full time

    **Job Description**: **Specialist & Emergency Centre Manager** **AVSARC/AEC - AAERC SA** **This position oversees two busy S&E sites working closely alongside a talented management team you will lead with a style promoting inclusiveness, passion and a focus on client, patient care. **Additionally, this role requires you to ensure a positive experience to...


  • Osborne Park, Australia SilverChain Full time

    **Date**:10 Jan 2025 **Location**: Osborne Park, WA, AU, 6017 **Company**:Silver Chain Group Limited - **Competitive hourly rate + Super + 17.5% leave loading**: - **Hybrid working options after probation period**: - **Salary Packaging of up to $18,500** **The opportunity** Start the new year with Silver Chain Group and become part of our Contact...


  • Osborne Park, Australia Silverchain Full time

    **Date**:7 Jul 2025 **Location**: Osborne Park, WA, AU, 6017 **Company**:Silver Chain Group Limited - **Competitive hourly rate + Super + 17.5% leave loading**: - **Work from home 4 days per week after probation period**: - **Salary Packaging of up to $18,500** **The opportunity** Silver Chain Group have multiple vacancies commencing** 11th August**...


  • Osborne Park, Australia VetPartners Full time

    **Client Contact Centre Supervisor** **Join a team that’s passionate about pets, people, and exceptional service.** At **VetPartners**, we believe in making a difference—one call, one conversation, one pet at a time. Our Client Contact Centre is the heart of our connection with pet owners across **One Cancer Care, Best for Pet, Vetwest Animal...

  • Test Analyst

    2 weeks ago


    Macquarie Park, Australia FinXL Full time

    **Job details**: - Posted 27 May 2025 - SalaryNegotiable - LocationMacquarie Park - Job type Contract - DisciplineCustomer Experience - Reference90M0670423_1748303526 **Job description**: **Job Title**: Test Analyst - Contact Centre Modernisation Project **Location**: Sydney / Brisbane **Contract Duration**: 12 Months with Potential Extensions **Clearance...


  • Horsley Park, Australia Alexander Appointments Full time

    $32.00 per hour + Super | 37.5 hours per week - Customer Service | Horsley Park Location - ASAP Start | Career progression available **Customer Service Representative - Contact Centre** - **$32.00 per hour + Super | 37.5 hours per week**: - **Customer Service | Horsley Park Location**: - **ASAP Start | Career progression available** **About Alexander...


  • Sydney Olympic Park, Australia My NRMA Full time

    **Company Description** We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's...


  • Macquarie Park, Australia FIRST CONTACT Full time

    Location: Macquarie Park Salary: AUD Industry Standards **Workplace Specialist - Agile Team ( Casual Opportunities ) - Hospitality, Mail, and Loading Dock Services** We're seeking a dynamic Workplace Specialist to join our team at a corporate campus in Macquarie Park. This role is perfect for someone who thrives on delivering exceptional, personalised...


  • Noble Park, Australia Commonwealth Bank Full time

    We are seeking a Permanent Part time _Customer Banking Specialist Relief to join our Noble Park branch team.**31 hours per week**: Monday: 9.30am - 4.15pm Tuesday: 9.30am - 4.15pm Wednesday: 9.30am - 4.15pm Thursday: 9.30am - 4.00pm Friday: 9.30am - 4.15pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team...


  • Macquarie Park, Australia Optus Full time

    **Security Operations Centre Specialist**: **Date**:20 Dec 2024 **Location**: Macquarie Park, Australia **Company**:Singtel Group **It starts with YES!** At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. This role will support the delivery of the largest Federal Government Contact Centre. You will be required to work on...