Contact Centre Specialist

2 days ago

Noble Park, Australia Employment Plus AU Full time

Number of Positions Available:

2

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Salvos Stores are seeking exceptional communicators to fill Full-Time, Contact Centre Specialists roles in Noble Park.

As a customer service professional with a knack for online communication,

you’ll respond to high volume inbound and outbound enquiries and provide high level customer service in a timely and professional manner.

You will be required to manage and maintain incoming bookings for Salvos Stores free home and corporate collection services and act as an escalation points for more complex enquiries (internal and external).

Key responsibilities include:

- With an eye for detail you’ll manage and maintain accurate donor records across their respective databases for home collection services, Salvos Club Cards and financial donations;
- You’ll assist with the prioritisation of tasks with other team members to meet daily KPIs;
- A solutions-focused individual, you’ll act as a first escalation point for more junior members of the team with more complex queries or customer feedback;
- You’ll have your finger on the pulse, keeping up to date with Salvos Stores and the Salvation Army’s information, services and programs
- Parking available on-site

As the successful applicant you will have;
- Experience working in a busy front-line customer service-based role, ideally in a contact centre environment;
- Experience managing complex customer complaints and/or enquiries, especially in written form using various online customer tools;
- Proficiency in working with outlook, spreadsheets, databases and customer relationship management systems;
- Available to work weekdays, Saturdays and evening hours on a rotational roster;
- Flexibility to work onsite at our Noble Park office and from home
- Satisfactory work from home requirements assessment check
- A current and valid police check.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- The Salvation Army has a mandatory vaccination procedure _
- to ensure the safety and wellbeing of our community_
- and works in areas covered by Public Health Orders requiring vaccination. _
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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