Contact Centre Specialist

1 week ago

Macquarie Park NSW, Australia Optus Full time $80,000 - $120,000 per year

We're on the lookout for

Contact Centre specialists

to support one of the most significant Federal Government Contact Centre operations in the country. If you're passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite, transitioning to 5 days onsite as part of team integration and operational alignment.

What You'll Be Doing

Own and resolve complex technical issues, ensuring timely communication with stakeholders.

Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.

Maintain accurate and detailed records in ServiceNow, ensuring all incidents and interactions are well documented.

Collaborate with transition teams to validate new solutions and ensure seamless handover to operational support.

What You'll Bring

A degree in IT, Engineering, or equivalent hands-on industry experience.

Proven expertise in complex technical environments, with a strong problem-solving mindset.

Deep domain knowledge essential to succeed in this role.

Strong working knowledge of

NICE CXOne

contact centre solutions.

Proficiency in

SIP technologies

and experience managing

Session Border Controllers (SBCs)

.

Familiarity with

call recording systems

and their integration.

Solid understanding of

ITIL frameworks

, especially Change, Incident, and Problem Management.

Australian citizenship

and eligibility for

Federal Government security clearance

Why Join Optus?

3 days in the office, 2 days remote – with flexible hours to suit

Inclusive carer neutral paid Parental Leave of up to 16 weeks

Competitive leave including 2 'Connected Leave' days

All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'

Own your own growth by accessing an extensive online and facilitator led learning catalogue.

Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email

or call and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

  • Workplace Specialist

    2 days ago

    Macquarie Park, Australia FIRST CONTACT Full time

    Location: Macquarie Park Salary: AUD Industry Standards **WORKPLACE SPECIALIST - HOSPITALITY, MAIL, AND LOADING DOCK SERVICES** Location: Macquarie Park Schedule: Monday to Friday, 8-hour shifts between 05:30 and 18:00 We're seeking a dynamic Workplace Specialist to join our team at a corporate campus in Macquarie Park. This role is perfect for someone...

  • Test Analyst

    2 weeks ago

    Macquarie Park, Australia FinXL Full time

    **Job details**: - Posted 24 January 2025 - SalaryNegotiable - LocationMacquarie Park - Job type Contract - DisciplineCloud & Infrastructure - Reference90M0661096_1737697301 **Job description**: **Job Opportunity: Contact Centre Test Analyst** Join FinXL by Randstad Digital and Make an Impact! **Macquarie Park and work from home** **6- 12 Months +...

  • Specialist & Emergency Centre Manager - Avsarc/aec

    4 days ago

    Kurralta Park, Australia Adelaide Veterinary Specialist Referral Centre Full time

    **Job Description**: **Specialist & Emergency Centre Manager - Maternity leave cover** **AVSARC/AEC - AAERC SA** **This position is a Maternity Leave cover that oversees two busy S&E sites on a fixed term contract. Working closely alongside a talented management team you will lead with a style promoting inclusiveness, passion and a focus on client, patient...

  • Specialist Medical Receptionist

    2 weeks ago

    Grafton NSW, Australia The Specialist Orthopaedic Centre Full time $60,000 - $80,000 per year

    Specialist Medical Receptionist Position AvailableJoin Our Friendly, Professional Healthcare TeamAre you an organised and personable individual seeking a new opportunity in the medical field? Our practice in Grafton is currently seeking a reliable medical receptionist to ensure that our patients have smooth and welcoming experiences when they visit us.This...

  • Workplace Specialist

    1 week ago

    Macquarie Park, Australia FIRST CONTACT Full time

    Location: Macquarie Park, Macquarie Park - Sydney Salary: AUD Industry Standards **What is the role?** We currently have an opportunity for an energetic and enthusiastic Workplace Specialist (Hospitality, Mail and Loading Dock Services) to join our dynamic team in Macquarie Park. We are seeking a customer experience champion who can help us deliver...

  • Service Architect

    2 weeks ago

    Macquarie Park, Australia FinXL Full time

    **Job details**: - Posted 06 September 2024 - SalaryNegotiable - LocationMacquarie Park - Job type Contract - DisciplineCloud & Infrastructure - Reference90M0648448_1725599724 **Job description**: **Service Architect Contact Centre** Finxl is a leading IT Professional services organisation, and a new exciting position is available due to new projects...

  • Occupational Therapist

    1 week ago

    Bankstown NSW, Australia Model Care Specialist Centre Full time $37,440 - $62,400 per year

    Job description:The Model Care Specialist Centre is seeking expressions of interest from experienced Occupational Therapists to join as independent consultants.About Us: Model Care Specialist Centre is based in Bankstown CBD offering multiple consulting rooms in a brand-new purpose-built facility. The centre already has an established paediatrics specialist...

  • Contact Centre Agent

    1 week ago

    North Sydney NSW, Australia McCorkell Group Full time $65,520 per year

    Urgent Hire: Contact Centre AgentsWe are looking for a couple of contact centre agents to join our team in North Sydney. This is an urgent hire and we need people who can start as soon as this week.You will be working on an event registration campaign, speaking with business professionals over the phone. If you perform well, there may be opportunities to...

  • Head of Contact Centre Transformation

    1 week ago

    Parramatta NSW, Australia MUFG Full time $120,000 - $180,000 per year

    Are you a forward-thinking leader passionate about transforming customer experiences through innovation and technology?MUFG Pension & Market Services is seeking a Head of Contact Centre Transformation to reimagine our contact centre ecosystem and drive a roadmap of digital and AI-driven initiatives that empower our people, enhance efficiency, and elevate the...

  • Customer Service

    4 days ago

    Bedford Park, Australia Westpac Group Full time

    Multiple full time, permanent roles available in Bedford Park, starting May - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + hybrid work arrangements after 12 months **The Team** Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to...