Customer Communication Centre Specialist

2 weeks ago

Victoria Park, Australia Autoleague Full time

Competitive Salary Package + Incentives + Benefits $$$
- Amazing company culture with a supportive management team
- Ongoing training and fantastic career development opportunities

**Join the Drive at JAC Motors **Customer Communication Centre Specialist Wanted**

Are you passionate about creating seamless connections with customers?

Do you thrive in dynamic environments where your communication skills make a real difference?

If so, then JAC Motors wants you to join our team as a Customer Communication Centre Specialist

**Who We Are**:
At **JAC Motors**, we're not just about building cars; we're about building relationships. As one of the leading automotive companies globally, we're dedicated to delivering top-notch vehicles and unparalleled customer service. Our commitment to excellence extends beyond the assembly line - it's ingrained in every interaction we have with our valued customers.

**What You'll Do**:
As a **Customer Communication Centre Specialist**, you'll be the frontline ambassador of our brand, responsible for ensuring that every interaction with our customers is memorable for all the right reasons. Your day-to-day responsibilities will include:

- ** Resolving Issues**: Addressing customer concerns and finding creative solutions to ensure their satisfaction.
- ** Building Relationships**: Cultivating strong relationships with customers by understanding their needs and providing personalized assistance.
- ** Documenting Interactions**: Keeping detailed records of customer interactions and feedback to continuously improve our service.
- ** Collaborating with Teams**: Working closely with our sales, service, and marketing teams to ensure a seamless customer experience across all touchpoints.

**What We're Looking For**: We're seeking a talented individual who possesses:

- ** Exceptional Communication Skills**: You're a master at conveying information clearly and effectively, both verbally and in writing.
- ** Empathy and Patience**: You have a genuine desire to help others and can remain calm and composed, even in challenging situations.
- ** Problem-Solving Abilities**: You're a quick thinker who can think on your feet and find innovative solutions to customer issues.
- ** Tech Savviness**: Comfort with using various communication channels and customer relationship management (CRM) systems.
- ** Passion for Customer Service**: You're dedicated to providing the best possible experience for every customer, every time.
- ** Self-motivation** with a desire to meet and exceed targets and KPI's.
- Full WA **Drivers Licence**.
- ** Sales** or Call Centre experience is **highly regarded**.

**Why Join Us**:
At JAC Motors, we're more than just a company - we're a family. When you join our team, you'll have the opportunity to:

- ** Grow Professionally**: We believe in investing in our employees' development and providing opportunities for advancement.
- ** Make an Impact**: Your work will directly contribute to our mission of exceeding customer expectations and driving our brand forward.
- ** Enjoy Benefits**: We offer competitive compensation, comprehensive benefits, and a supportive work environment where your voice is valued.

**Ready to Take the Wheel?**

If you're ready to embark on an exciting journey with JAC Motors and become a vital part of our **Customer Communication Team,** we want to hear from you
- Join JAC Motors - Where Every Connection Counts_

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