Quality and Reporting Officer

4 days ago

Brisbane, Australia Queensland Health Full time

**Key Responsibilities include**:

- Produce regular reports on service delivery and consistency in delivery of evidence based best practice clinical case through the extraction, development and evaluation of routine data.
- Identify trends and common problem areas that need to be addressed by proactively auditing, monitoring and reporting on quality issues.
- Assist in the resolution of customer issues through effective communication skills, including negotiation and mediation.
- Recommend strategies to improve work outputs to align with service delivery benchmarks by presenting concepts for change in a positive manner and effectively marketing these to members of the HCC using a variety of mediums.
- Assist in the timely response to specific, varying requests for information by appropriately retrieving data for analysis, planning, and producing reports as requested.
- In conjunction with the Director, Clinical Safety and Quality, participate in training needs analysis by providing feedback on staff on a range of quality indicators, recommending improvement strategies and identifying any skills development needs.
- Ensure the quality of data retrieved from systems through attention to detail and maintaining an in
- depth knowledge of HCC services and technology.

**Key Competencies**:
You will be assessed on your ability to demonstrate the following
- Well-developed skills in the analysis and interpretation of data, including the effective presentation of information.
- The ability to rapidly acquire knowledge of, and effectively utilise computer based systems for the management of data in a technologically advanced
- Proven skills in participating in training needs analysis, using initiative in recommending improvement strategies and identifying any skills development
- Ability to manage and prioritise workloads, reacting responsively to client expectations while maintaining quality through attention to
- Knowledge of the relationship between Quality Assurance, benchmarking and their contribution to organisational
- Well-developed interpersonal skills with a sensitive approach to all

**Qualifications registrations and other requirement's**:
There are no mandatory qualifications for this role.
**How to Apply**:
Please provide the following information to the panel to assess your suitability
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate, or past supervisor.
- A short statement (maximum two pages) that gives details of your skills, experience, and knowledge as required on the role description under the heading 'key competencies (role specific criteria)'.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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