Manager Ict and Information Systems, Business

**Job no**: 830082
**Work type**: Full time
**Location**: Adelaide CBD
**Categories**: Administration and Clerical, Corporate Services, IT
- **Women's and Children's Health Network, Corporate Administration Services - Corporate Services Division - North Adelaide**:

- **Salary - **Classification - ASO8 - Administrative Services Officer L8 - $117,554 to $121,992 (**In addition to the annual salary package, we also offer **salary sacrifice benefits**, employer superannuation contributions and leave loading)**
- **Employment Full time - Ongoing Permanent**

**The Organisation**

The **Women’s & Children’s Health Network** provides state of the art health care for women, babies, children and young people across South Australia. We are the state’s leading provider of specialist care for children with acute and chronic conditions as well as being SA’s largest maternity and obstetric service.

Our community-based services also reach hundreds of thousands of babies, children and young people, their families and communities across South Australia through our various services and programs in areas such as our Mental Health, Child & Family Health services, Youth Health and Aboriginal Health services.

Join our team and contribute to providing South Australia’s women, babies, children and young people with the best health care through both within our hospital or via our many and varied community services and programs.

**The Opportunity**

We currently have an exciting opportunity to join the ICT and Information Systems team as a **Manager ICT and Information Systems, Business Account Manager** in a **full time, ongoing capacity**.

As the Manager ICT and Information Systems, Business Account Manager, you will be responsible for the day-to-day management of the SLA between ICT Services and the Network. In this capacity the position provides a professional point of contact and interface between the Network and ICT Services. The incumbent will oversee, facilitate, and ensure the delivery of effective and appropriate ICT services and support WCHN including contributing to the determination and delivery of Network requirements and the provision of education, induction and guidance across the Network.

In WCHN the position will contribute to the achievement of business goals and objectives through managing the interface between the business and ICT Services in:

- New business requests / requirements
- Service level agreements, development and ongoing monitoring
- ICT Operational matters regarding existing systems.
- Monitors service level performance in relation to business needs and requirements.
- Voice Communications

**About You**

To be successful in this role, you will use your ability to manage to the spirit and principles of the premier’s safety Commitment and the legislative requirements of the _Work Health and Safety Act 2012_ (SA), utilising AS/NZS ISO 31000:2009 Risk Management
- Principles and Guidelines, or to an equivalent set of standards. You will also use your demonstrated ability in understanding the needs and requirements of complex matrix of customers / stakeholders and successfully balancing their competing demands and in building a climate of trust to facilitate open communications between people.

If you have significant experience leading and managing a team and in the management of SLAs including the development of guidelines and procedures to ensure effective execution of SLAs, then this role is for you.

We are also seeking considerable experience of managing in demanding and complex health environments that have highly visible stakeholders and the proven experience in identifying, negotiating and managing service requirements and levels on behalf of the business. Lastly, proven senior level experience in the management of complex ICT projects and associated budgets, with positive outcomes is a must.

To find out the specifics, including the **key selection criteria** and **special conditions**, please go to the attached role description.

**Benefits of Joining us**

Not only will you be able to use your skills and abilities in a both a challenging and rewarding role contributing to some of South Australia's most vulnerable women, babies, children and young people, you will also receive and attractive annual salary package with employer superannuation contributions and leave loading as well as the opportunity to maximise your salary through salary sacrifice arrangements.

**Other Important Information**

The South Australian public sector promotes diversity and flexible ways of working part-time.

Applicants are encouraged to discuss the flexible working arrangements for this role.

**Check(s)**
- DHS Working With Children Check (WWCC)
- National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position (E.g. work involving vulnerable clients)

**Immunisation Risk for this position is - Category B (indirect contact with b