Location Manager

7 days ago

Croydon, Australia Invocare Full time

**Have you considered a career helping people and families through a difficult time in their life?**

Here at InvoCare, we are an industry leader within the funeral business, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**About the role**:
The Location Manager has a strong focus on ensuring our brand is well known in the community, be results oriented and ensure the provision of quality service to our clients, embracing and advocating the company’s culture and high service standards.

This role is required to build positive relationships with stakeholders, motivate a team, provide compassionate care and support to families during one of the most challenging times in their lives before, during and after the funeral.

**About you**:

- You possess the capacity to lead, develop, and inspire your team by creating a workplace where people feel valued, challenged and proud to be part of the team
- Operations, people and finance management for high-volume of funerals across the 3 locations combined.
- Ability to deliver profit objectives while ensuring outstanding customer service levels
- Sensitivity to circumstances involving grieving people, their values and beliefs
- Customer focused with the ability to communicate effectively to all levels of the public
- Empathy to interpret the needs of people and clearly communicate options to clients
- Competent administrative and computing skills and an eye for detail.
- Flexibility to participate in after hour duties, including occasional weekend arranging.
- Excellent written and oral communications skills
- Hold a level of comfort in working with grieving families and the deceased
- Full, unrestricted Victorian Driver’s License

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program

**How to Apply**:

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