Front Office Manager

Front Office Manager

The role is based in Croydon, Melbourne. We are a privately owned dental practice.

Our practice is a growing business. Patient satisfaction and customer service are our highest priority.

We are seeking an Office Manager to join our friendly team. A person with a sales background is strongly urged to apply. Please take into consideration your residential location and travel times to ensure the location is practical for you. This role is predominately front facing, running the reception desk and all the other usual administration duties that are the day to day of a dental practice, including marketing the business to our patient base, and helping us grow the business.

Do you have a confident, bubbly outgoing personality? Can you manage a fast-paced dental reception desk? (Or are a fast learner that can take this challenge on) Do you thrive in an environment where you are never bored? If this sounds like you, we'd love the opportunity to meet you to discuss this role If you do not have a dental background, we will provide training that is appropriate to the role.

We are seeking a committed, talented and bubbly person to join our supportive work culture and a team that embraces diversity and is passionate about what they do.
- Competitive remuneration and individual incentive programs
- Supportive team
- Solid induction and training provided
- Be part of the reason why patients continue to come back to see us
- Career opportunity - be rewarded for hard work and progress in your career

The role:

- A minimum of 12 months dental experience in the same or similar role is preferred, but not essential
- A sales background will be very highly regarded
- Very well presented with a professional demeanour
- A positive and professional attitude
- Good attention to detail (Please read this advertisement to the very end)
- Highly motivated and demonstrate a high level of initiative
- Be a process driven person
- Well organised and enthusiastic
- Excellent English communication and interpersonal skills (including professional phone manner)
- Ability to multitask and eagerness to learn quickly
- A team player with a pleasant and friendly personality
- An ability to influence patients and strong rapport building skills
- Ability to work alongside management and be very transparent with communication
- Strong computer literacy - possessing strong skills in use of software programs and able to troubleshoot where required

Duties include:

- Contribute and help to build the success of our team
- Provide high-quality people management and office administration coordination
- Acting as a first point of contact for all internal and external contacts
- Use of systems - compliance with reporting as required
- Front office reception work - answering incoming calls, making outbound calls and processing patient accounts is an integral part of this role
- Strong degree of empathy towards patients and staff
- Ability to nurture and educate potential patients before they come in for their initial consultation
- Monitor compliance by making sure service agreements, schedules and documentation are up to date and compliant
- Assist in generating sustainable new business revenue via approaches and negotiations with warm and cold prospects
- Intuitive and responsive to new online and incoming telephone enquiries
- Other ad-hoc tasks as required
- Previous experience with dental software highly regarded, although not necessary

We are an equal opportunity employer and are a culturally diverse workplace. We are an expanding business, seeking staff that enjoy a fast-paced environment, team members who will enjoy being a part of our business as it grows. You must be flexible, and available to work within the operating hours of our business, which includes some evenings.

On a much lighter note, we are a friendly team with a common goal of giving our patients a great experience and at the same time enjoying every day we are at work.

Please Note: Currently we are not interviewing foreign trained dentists awaiting their ADC. You must have unrestricted AU working rights to be considered for this position. Please bear in mind that due to the healthcare setting of our workplace, employees are required to have full Covid19 vaccinations that are up to date, or an official medical exemption letter.

To be considered for this role you must submit your CV AND a cover letter addressing the selection criteria (Applications that come without a covering letter may be not considered)

**Job Types**: Part-time, Casual
Part-time hours: 20 - 30 per week

Pay: $25.00 - $35.00 per hour

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- Croydon, VIC 3136: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Please state your Covid19 vaccination status: Fully (triple) Vaccinated - Partially Vaccinated (two or less) Not vaccinated or Medical exemption

**Experience**: