Parts Sales Representative

2 days ago

Moss Vale, Australia Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Due to an internal promotion an exciting opportunity has arisen for a Parts Sales Representative (PSR) to join our Service Department, reporting to the Customer Service Manager. The purpose of this role is to deliver the highest possible level of customer service, driving positive service sales growth and further strengthening customer relationships. You will join a great team within an enjoyable workplace environment.
Key Job Responsibilities
The successful individual for this position will have experience in Komatsu’s range of aftermarket products and services and will work enthusiastically to actively build customer relationships through the principles and standards of our Customer Support Charter. A key component of this role will be to maximise investment in customer visits and delivering value to the customers’ business, whilst also gathering and reporting key information to support a proactive team approach to sales growth. Additionally, this role is responsible for proactively identifying opportunities, conducting professional and effective meetings with customers, and selling appropriate solutions from the full range of Komatsu products and services. Please note this role will require site-based work and travel.

Qualifications/Requirements

Prior experience selling parts or services within mining, construction, or industrial industries.

Strong problem-solving skills with the ability to demonstrate this from actual experiences.

Knowledge & experience in identifying sales opportunities by listening to the needs of the customer and linking the available product offerings to match those needs.

A high level of drive, persistence, and sales resilience.

Great time management skills enabling you to cover a large territory and customer base.

Working knowledge of Microsoft Office Suites and exposure to SAP desirable

Ability to build and maintain professional relationships with internal and external parties.

Strong understanding of our Komatsu Soft Rock Underground Fleet of equipment will be advantageous.

Ability to create reports to show customer relationships and sales related activity

Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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