Client Services Consultant

7 days ago

Brisbane, Australia TenacityCX Full time

Permanent, Full Time roles available - Hybrid work from home/office flexibility
- $80k package, ongoing training and development
- True career development and progression opportunities

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a reputable Financial Services company who is looking for Client Services Consultants to join their growing organisation on a permanent full time basis.

We are seeking customer focused and highly motivated individuals, who are keen to further learn and develop their career in Financial Services.

In this role, you will handle inbound phone enquiries from customers and finance professionals regarding complex products within Financial Services. You will utilise your exceptional customer service skills to identify the client’s needs, through effective questioning and active listening skills.

**To be successful, you will have**:

- Demonstrated experience in customer service within a contact centre environment
- Previous experience in Banking and Financial Services
- Excellent communication skills and willingness to learn - ability to have consultative conversations and understand complex products
- Strong problem solving skills, resilience and adaptability

**What’s in it for you?**
- Permanent, hybrid Work from Home/office positions available
- Full Time hours - Monday to Friday, no weekends
- $80k package with ongoing training and development
- Supportive, collaborative team with a great culture
- Reputable customer centric company who value their staff
- True career progression - be rewarded and recognised, career pathways available for a long term career with the company

To be eligible to be considered for these positions, you must be an Australian Citizen or Permanent Resident.

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