Client Services Assistant

2 days ago

Brisbane, Australia MinterEllison Full time

**Location**: Brisbane

**Contract Type**: Permanent

MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.

**The Team**

This is an exciting opportunity for an experienced full time Boardroom Waiter to join a strong and passionate team. As part of the Corporate Services team, the objectives of the Client Services team are to support the lawyers and staff to consolidate the Firm's position in the top tier.

**Your Role**

Reporting to the Client Services Team Leader, you will take a 'hands on' involvement with all tasks and responsibilities including, but not limited to:

- Deliver impeccable waiter service for a variety of events, from formal dining to casual seminars
- Work closely with our Client Services team to tailor event experiences to the highest standard
- Ensure that boardrooms are setup and packed down according to specific requirements
- Provide excellent customer service, making every interaction with clients and colleagues a positive one
- Craft high-quality beverage experiences, including barista-level coffee service
- Use key Client Services technology tools to manage workflows on the Client floor, including room booking systems (EMS), MS Teams and Outlook
- Set up in room AV requirements, offer support and understand when to escalate (training will be provided).

**More about you**
- At least three years of experience in hospitality, ideally with backgrounds in fine dining, banqueting, or corporate hospitality
- Barista experience
- A team-oriented mindset, with the ability to work collaboratively
- An ability to remain calm under pressure and easily adapt to last minute changes
- Clear and concise communication abilities
- RSA Certification (or the willingness to obtain)

**How to apply

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