Client Services Consultant I

2 days ago


Brisbane, Australia Slater and Gordon Full time

Client Services Consultant (Super/TPD) | Contract / Permanent, Part Time & Casual opportunities

What are we looking for?

**Client Services Consultant positions (Contract / Permanent FT/PT & Casual Roles) | Superannuation TPD | Brisbane Office**

As a Client Services Consultant, you can expect to be the “first point of contact” for our clients with superannuation disability insurance enquiries. You will ask initial questions and gather information before directing their enquiry to the wider team.

What will you bring?

You will ideally have experience working in a legal role (but this is not essential), being a law student in your 2nd to 3rd Year of study, have strong customer service experience and enjoy talking to clients and customers. You will consider yourself to be empathetic and resilient and have an ability to build rapport quickly with our clients.

Experience in the following will be highly regarded:

- Outstanding communication skills
- High level of attention to detail
- Experience working in a call centre sales environment or similar
- Superior customer service sales (retail, hospitality or similar)
- Experience in customer enquiry triage
- Ability to handle sensitive issues and challenging clients
- Ability to build rapport with clients (externally) and all levels of staff (internally)
- A proven ability to manage a busy workload and to meet team goals and deadlines
- Ability to adapt and multitask in a fast-paced environment
- Strong initiative and motivation
- A strong work ethic
- A team player

Why work for us?

Slater and Gordon is a leading Australian Personal Injury law firm. Our people are passionate advocates for clients, providing a personal and caring service. For their part, our clients value an expert, tailored service from people they can depend on.

We pride ourselves on offering accessible, world class legal services to people from all backgrounds and socio-economic circumstances. We work hard to simplify the legal process for them and provide support and guidance along the way.

At Slater and Gordon you’re exposed to varied and interesting work and the constant opportunity to make a real difference to the lives of everyday people.

Slater and Gordon employees enjoy a genuine opportunity for professional development in an environment that values and recognises high performance.

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