Customer Service Coordinator

3 days ago

Brisbane, Australia Just-In Time Electrical Full time

Just-In Time Electrical is a family owned and operated electrical contractor in the Western suburbs of Brisbane and has been in operation since 2006.
- We have a well-established client base that has grown from our existing company culture and attention to detail.
- We carry out work for domestic and commercial clients.
- We value our staff and clients and believe in giving back to our local community.
- We have long term staff who enjoy great conditions, remuneration and an awesome company culture.
- Our staff love working for us (Andrew has been one of our team for 10+ years).
- We do awesome Christmas parties.
- We run business management software and are well organised.
- We operate out of an office in central Darra location.

**What you need**:
You will be a fun and energetic part of the team with a positive outlook, you will be the voice of the business connecting clients with solutions. Below outlines the key tasks required of the role and key attributes the successful applicant will possess.

**Key tasks**:

- Answer calls.
- Process work orders.
- Schedule jobs.
- Manage customer feedback/service.
- Arrange customer follow up.
- Liase with clients and technicians.
- Filing.
- Reporting to management.
- Preparing quotes and invoices.
- Social media management.

**Key Attributes**:

- Proven experience in managing phone systems and client calls.
- Ability to work at a fast pace.
- High degree of multi-tasking and time management capability including appropriate prioritisation of work activities.
- Confidence to trouble shoot day to day issues.
- High level of organisation.
- Detail orientated.
- Excellent verbal communication skills and professional phone manner.
- Proficiency in MS Office with a minimum typing speed of 60 words / minute.
- Sound knowledge of Brisbane suburbs.

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