Customer Service Coordinator

2 weeks ago

Brisbane, Australia CoAct Full time

**Introduction**:
If you're ready to make a positive impact, forge meaningful connections, work from home, and contribute to the success of our team and customers, then we invite you to join us on this exciting journey as a Customer Service Coordinator.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services (including Disability Employment) and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

**Description**:
What Awaits You...

The Customer Service Coordinator facilitates the journey of customers from initial inquiry to enrolment in disability employment services.

In this role, you'll be the first point of contact for customers, guiding them through the process and ensuring a seamless transition to our services.

**Your responsibilities include, but are not limited to**:

- Handling inbound calls and inquiries from current and potential customers
- Guide job seekers through the enrolment process and service information
- Collecting and verifying customer information to determine eligibility for services
- Researching and recommending alternative services if CoAct services are not available
- Use active listening to find the best path for each customer
- Participating in training sessions to learn about service details and key selling points
- Following up with customers and providing marketing collateral as needed
- Accurately documenting all customer interactions in CoAct and Government Systems
- Maintaining accurate records, preparing data, reports, and documents, and analysing information as required

**Skills and Experiences**:
Personal Skills
- Strong communication skills, both verbal and written
- Empathetic listener who respects diversity and values people's strengths
- Resilient problem solver with a positive outlook
- Self
- and capable of working independently

Value-Add Experience
- Excels in fast-paced, target-driven environments like sales
- Strong administration and data entry skills with high attention to detail
- Experience assisting clients with disabilities
- Demonstrated ability to communicate effectively with diverse groups and individuals

**Here’s some reasons to join us**:
Remote work and Flexible working arrangements
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave entitlements)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

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