Customer Service Warehouse Coordinator

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL

Required/Preferred Education and Experience

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical is seeking a motivated and detail-oriented Customer Service Coordinator for our Queensland Ambulance Service (QAS) project. The successful candidate will be responsible for providing high-quality customer support, ensuring smooth communication and operational efficiency between ZOLL Medical and QAS. This role requires a proactive individual with a passion for customer service excellence, strong organizational skills, and a collaborative mindset.

• Customer Support: Serve as the primary point of contact for all customer inquiries related to the QAS project, including product orders, service requests, and general inquiries. Provide exceptional customer service by handling issues professionally and resolving them efficiently. Proactively follow up on customer queries to ensure satisfaction and service completion.
• Order Management: Process and manage customer orders accurately and efficiently using ZOLL's internal systems. Coordinate order fulfillment, product shipments, and delivery timelines to meet customer expectations. Liaise with supply chain, logistics, and distribution teams to ensure timely and accurate order delivery.
• Project Coordination: Support QAS project implementation activities, including coordinating with internal and external stakeholders to ensure smooth operations. Maintain accurate records of project activities, milestones, and deliverables. Provide regular status updates and reports to project leads and senior management as needed. Work closely with internal teams including Technical Services, Operations, Sales, and Marketing to address customer needs and ensure seamless support. Escalate any project-related issues or customer concerns to the appropriate teams for resolution.
• Documentation & Reporting: Maintain accurate records of customer interactions, order status, service tickets, and other relevant project documentation. Prepare and deliver periodic reports on customer service metrics, order fulfillment status, and project progress.
• Problem Solving: Proactively identify potential issues related to customer orders, service needs, or project milestones and recommend solutions to mitigate risk. Investigate and resolve service discrepancies or issues by working with cross-functional teams.

• Inventory Management: Receive, inspect, and record incoming shipments of medical devices and related products. Pick, pack, and prepare orders for dispatch to clients, ensuring accuracy and timely delivery.
• Stock Control: Monitor stock levels, conduct regular inventory counts, and report discrepancies.
• Quality Assurance: Ensure that all products are stored and handled according to company standards and regulatory requirements.
• Documentation: Maintain accurate records of inventory movements, shipments, and receipts.

• Education: Diploma or Bachelor's degree in Business, Customer Service, Project Management, or a related field preferred, but not mandatory with relevant experience.
• Experience: Minimum of 3 years of experience in customer service, project coordination, or order management roles, preferably within the healthcare or medical device industry. Experience with large-scale customer projects, such as government contracts or public health initiatives, is a strong asset.
• Skills & Abilities: Strong customer service orientation with a passion for ensuring customer satisfaction. Excellent verbal and written communication skills. Highly organized with strong attention to detail and accuracy in data handling. Proficiency in using ERP/CRM systems (e.g., Salesforce, SAP, ORACLE) and MS Office Suite (Excel, Word, Outlook). Ability to work independently as well as collaboratively in a fast-paced, dynamic environment. Strong problem-solving skills and a proactive approach to task management.