Administrative Arranger

2 weeks ago

Holland Park, Australia Invocare Full time

**Have you considered a career helping people and families through a difficult time in their life?**

George Hartnett Metropolitan Funerals is part of InvoCare, an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

We now have a role for an Administration Arranger to join our team **. **This is an integral role supporting our funeral services and will offer you new life skills, personal growth and development, the opportunity to earn qualifications and progress your career in a personally rewarding industry.

**Duties of an Administration Arranger include**:

- Act as the first point of contact for clients, visitors, and telephone enquiries
- Ensure reception is welcoming, neat, and tidy and reflects a professional image
- Administrative support for the team (data entry, preparing letters, presentations)
- Receive payments and issue accounts and associated correspondence
- Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
- Maintain up-to-date knowledge of products and services
- Complete funeral documentation accurately and on time
- Explain costs and payment terms clearly
- Liaise with service providers, such as clergy, florist, newspapers and other suppliers

**About you**:

- Experience in a service-driven organisation
- Competent keyboard/computing and telephone operating skills
- Be people-oriented and communicate effectively both in-person and on the telephone
- Be sensitive to grieving people, their values and beliefs and possess a level of comfort of working with the deceased
- Interpersonal skills to work in a close team environment and proactively support the team
- Willingness and motivation to undertake training and development programs
- The ability to respond appropriately to client/family concerns
- A sense of ease working with grieving families and the deceased
- Current status as Justice of the Peace or eligibility to become certified
- A current unrestricted driver’s license

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program
- Annual family day social events

**How to Apply**:

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