Customer Service Advisor

3 days ago

Sydney, Australia Container Exchange Services Full time

**Introduction**:
About CES

We believe there is a better way to recycle that positively impacts individuals, communities, and the environment. We keep drink containers out of oceans and landfill and transform them into resources that can be used again and again.

We provide services and technology to enable the circular lifecycle of a drink container. Our services include IT technology, payments, brand experience, customer support, and materials trading.

Container Exchange Services (CES) is a joint venture between Coca-Cola Europacific Partners and Lion that was established to provide scalable and sustainable solutions for Container Deposit Schemes (CDS) in Australia and around the World.

**Description**:
**About the role**:
Contact Centre experience is good but it’s not mandatory, instead, we need self-driven people who can work autonomously & problem-solve. The excellent communication skills and the ability to multi-task will be paramount to succeed in this role. We encourage flexible working & work together with our team members to achieve the optimal life/work balance for everyone involved.

As a Customer Service Advisor, you represent our brand and are responsible for providing exceptional customer engagement via professional written and verbal communication.

**Skills and Experiences**:
**About you**:

- You must have a dedicated home workspace (free from distractions and background noise)
- You must have reliable and consistent internet service.
- Excellent communication skills and ability to multi-task
- 5 day working week (we operate Monday to Sunday) 38 hours per week.
- You must be able to travel to North Sydney at least once a fortnight.
- Weekend, Evening & Public Holiday shifts are rostered and paid in accordance with the relevant award.

Why work with us?
- You’ll have the opportunity to build your skills and learn.
- We are an IT-led organisation, with a high performing team working for purpose - what we do positively impacts communities and the environment.
- We reward our team; we have a great culture and amazing people.
- Our business is growing, so there are lots of development and career opportunities.

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