Concierge / Reception / Customer Service Staff

4 days ago

Rooty Hill, Australia West HQ Full time

**West HQ** is the leading Entertainment, Fitness, Lifestyle and Accommodation destination in the heart of Western Sydney. We currently welcome 4 million visitors annually and have across the entire estate an impressive 60,000 members.

Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to hear from you

**About the role**

West HQ is seeking customer service professionals to join our Customer Service team. Based in the Rooty Hill RSL Club, we have a team of Receptionists and Concierge staff who are responsible for meeting, greeting and signing in our Members and Guests as well as providing key information and direction.

Additional duties can include:

- Kiosk attendant
- Cloak room attendant
- Ticketing
- Membership

This position also involves ensuring the appropriate legislative processes are performed accurately when allowing people entry into the venue including RSA.

**West HQ is looking for the right person, someone who**:

- Has a high level of customer service, excellent presentation and exceptional communication skills.
- Will provide information on events, activities and services occurring and have an ability to quickly learn about the products and services available across the business and use a computer well.
- Is a positive team player who strives to exceed customers expectations.

**What will you need to be considered?**
- Exceptional customer service ability, both face to face and over the phone
- Experience in a face to face customer service role
- General knowledge of hospitality industry is advantageous
- Ability to be effective in peak periods and quieter periods
- Ability to quickly learn about the organisation and its products and services
- Must have RSA (or be willing to obtain one)
- Availability to work nights and weekends in addition to day shifts
- Covid19 Vaccinated

**What we can offer you**
- A complimentary meal provided in our fully catered staff room (shifts over 5 hours)
- Free gym membership
- Free Gelato on your birthday
- Discounted learn to swim or gymnastics classes
- Discounted stays at Novotel Sydney West HQ
- Discounted corporate health fund
- Other discounts across the business
- Ongoing support and training
- Free parking
- Free uniform

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