
Service Desk and Operations Officer
2 weeks ago
**Data Action (DA)** has over 30 years’ experience as a specialist software and services provider to the alternate banking and financial services industry. Operating nationally and servicing a broad client base including customer owned banks, credit unions, neobanks and financial services membership organisations, DA’s focus of supporting the financial wellbeing of Australians is echoed through our values:
- No goldfish - Go beyond your bowl, share knowledge, stay curious and keep learning.
- Fail forward - Learn from mistakes and keep moving forward.
- Cheer loudly - Be proud of the team’s results and celebrate successes.
- Own it - Throw yourself in and own your work, taking responsibility until the end.
- Think Client - Put yourself in our Client's shoes - consider the impact for their customers and deliver.
DA has evolved to become a provider of core banking and digital platforms and services to some of Australia’s leading customer-owned, challenger banks, aggregators, and the financial services industry, aligned with our purpose - powering innovation in banking.
DA operates nationally with close to 300 staff based in Adelaide, Sydney, and Melbourne - enhancing the banking experience of more than 1.43 million Australians via its core banking and digital platforms, powering customer transactions across 3.2 million accounts every day.
**About the Role**:
The 24/7 Service Desk and Operations functions at DA are the central communications point for our customers, vendors and staff for ICT support and services. The Service Desk Operations Officer is the primary point of contact and management for System Events, Incidents, Service Requests and customer enquiries, providing a timely professional response to these activities.
The Service Desk Operations Officer assists with major incident communications, escalations, management of ticket information and use of Service Management toolset. A key function of the role is to initiate, action and monitor scheduled daily/nightly operational tasks, such as batch processing and script execution. The standard hours for the role are 225 hours per 6-week cycle with penalty rates applying.
**You Will Be Responsible For**:
- Providing 1st level support to customers, vendors and DA staff.
- Providing afterhours monitoring and support for DA’s 24/7 operational environments on a cyclical roster.
- Leveraging various tools to identify outages, analyse trends & investigate alerts
- Adhering to the relevant Service Management policy, process and procedures (e.g. providing timely response to all incidents, outages and performance alerts)
- Adhering to the procedures and work instructions on the Operations Wiki site (e.g. ensuring that event monitoring is conducted in line with appropriate treatment plans)
- Undertaking any other duties as are reasonably within the limits of the employee's skills, competence and training.
**What You'll Need to Succeed**:
- ITIL V3 Foundations qualifications or equivalent experience
- Relevant experience working on an IT Service desk and/or 24/7 operations centre is preferred but not essential
- ServiceNow experience is desirable but not essential
- A customer service focus, strong operational & problem solving skills, and strong verbal & written communication.
DA offers exciting opportunities for professional development and we have a strong focus on career progression for our employees. Flexible and supportive working arrangements are encouraged.
If this sounds like you, we’d love to hear from you Please be sure to combine a **covering letter** addressing the key criteria set out above as the **first page** of your resume.
- To be considered for this role you will need to be an Australian Citizen, Permanent Resident, or have a current visa that permits you to work in Australia._
.
-
Service Desk Manager
6 days ago
Adelaide CBD, Australia Department for Treasury and Finance Full timeDo you want to be part of a team where you are at the very heart whilst creating and shaping a team that delivers outstanding customer services at all touch points. **About the Department for Treasury and Finance** The Department of Treasury and Finance is located in the heart of the Adelaide CBD and has a vision to make South Australia a better place to...
-
Service Desk Officer
1 week ago
Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time**Department for Infrastructure and Transport** **Job reference**: 670564 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of...
-
Help Desk Officer
1 week ago
Adelaide CBD, Australia Granite Consulting Full timePermanent Opportunity - Immediate Start - Career Growth Our client is growing their IT support team across Australia and is seeking a Help Desk Officer who is passionate about customer service and achieving positive outcomes for their customers. In this role you will provide level one IT support for users delivering technical troubleshooting for all...
-
Service Desk Agent
6 days ago
Adelaide CBD, Australia Datacom Full timeYour Future at Datacom At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning...
-
Service Desk Officer
2 weeks ago
Adelaide Region SA, Australia Uniting Communities Full time**Uniting Communities** is seeking two permanent full time **Service Desk Officers** to join our ICT team. The Service Desk Officer role supports customers by providing quality support and efficient incident resolution. The Service Desk Officer plays a crucial role in ensuring the smooth operation of the organisation’s technology functions, with...
-
Service Desk Officer
4 days ago
Adelaide Region SA, Australia HAYS Full time6 weeks Contract opportunity for a Service Desk Officer. Based in the Adelaide CBD. **Your new company** *** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** *** - Providing L1 Support including password reset, account...
-
Adelaide, Australia SA Health Full time**Job no**: 886735 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Administration, Business and Management, Information/Communication Technology - **Department for Health and Wellbeing - Digital Health SA - Technology & Infrastructure**: - **Salary: $98,478 to $104,165 - ASO6 - Full Time / Ongoing** Overview: If you’re looking for a...
-
Service Desk Operator
1 week ago
Greater Adelaide SA, Australia Westpac Banking Corporation Full timeService Desk Operator - **Service Desk Operator**: - **Adelaide Based**: - **Permanent Part Time Position** **How will I help?** Are you passionate about technology and eager to embark on a dynamic career in the heart of the financial sector? Look no further! We are seeking talented individuals for the role of IT Service Desk Operator. This role is the...
-
Service Desk Technician
6 days ago
Adelaide CBD, Australia Babcock International Full time**Service Desk Technician**: - Country/Region: Au- City: Adelaide- **Join a Global organisation with alot of opportunity for career growth**: - **Full time permanent opportunity**: - **1st line support for end users** **About the role** To provide 1st point of contact / 1st line support for end users on the Babcock Corporate Computing Environment...
-
Service Desk Officer
2 weeks ago
Adelaide Region SA, Australia HAYS Full timeA 2-month Service Desk Officer role for a SA Government department based in Adelaide **Your new company** This SA Government Department is based in the Adelaide CBD and they are in the lookout for Service Desk Officer to join their team. **Your new role** You will provide first level IT support and customer service to internal staff. You will handle IT...