Service Desk Officer

4 days ago

Adelaide, Australia SA Government -DEPARTMENT FOR CHILD PROTECTION Full time

**Department for Child Protection**
**Job reference**: 674570
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Role Status**: Full-time term vacancy for 6 months from commencement date
**Remuneration**: ASO3 ($67,589 - $72,033 per annum) + 11.5% Superannuation

The Department for Child Protection (DCP) is seeking a **Service Desk Officer** to join the ICT and Information Management Directorate.

**In this role, you will be responsible for**:

- Providing an advanced help desk function for all approved computer and peripheral hardware.
- Developing and maintaining a client orientated service delivery focus.

**To be successful in this role, you will**:

- Have exceptional interpersonal skills and the ability to communicate effectively both verbally and in writing to a broad range of stakeholders.
- Be able to exercise judgement and initiative to ensure accurate management of records.
- Have the ability to work under pressure, determine priorities, plan and organise work whilst maintaining accuracy.
- Be able to interact with computer systems and computer mainframes efficiently and adapt to changes in technology or systems.

If you are passionate about providing essential support whilst maintaining a high level of service, then we encourage you to apply.

**About the Business**

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

**There are many benefits to working with DCP, including**:

- Leave loading and salary packaging opportunities.
- Paid parental and partner leave.
- Employee Assistance Program (confidential counselling for you and your family).
- Free annual flu vaccination for staff.
- Fitness Passport (gives you and your family access to a wide choice of gyms and pools across South Australia).

**Special Conditions**

To find out more about this role, including the **key selection criteria** and **special conditions**, please click on the attached role description.

To **apply** for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

**Applications close**: 10/06/2025 11:00 PM

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