senior service desk officer

SACE Board of South Australia

Job reference: 702266

Location: ADELAIDE

Job status: Long Term Contract

Eligibility: Open to Everyone

ABOUT Us

The South Australian Certificate of Education Board (SACE Board) of South Australia's primary role is the provision of the South Australian Certificate of Education (SACE) to government, non-government and international schools.

Our purpose is to "shape education so that students thrive" which is achieved through working closely with our stakeholders to inspire, innovate and create the best outcomes for students and their communities so that SACE Graduates are capable to construct their own futures to contribute to a sustainable and socially just world.

The IMPACT you will drive at the SACE Board

The Senior Service Desk Officer will contribute to the ongoing operations of the Service Desk and the delivery of ICT services for the SACE Board of South Australia.

What you will BRING

• Possess strong technical skills and the ability to work independently across platforms such as Microsoft Intune, Azure, Windows Server Administration.
• Demonstrated strong interpersonal and communication skills with the ability to explain technology solutions in business terms to build positive client and stakeholder relationships with a focus on service delivery.
• Demonstrated ability to work independently and collaboratively, within and across teams to achieve agreed outcomes.
• Demonstrated skills in planning and negotiating and the ability to determine priorities with limited direction whilst attending to a variety of tasks with varying urgency and complexity.
• Demonstrated ability to assist and support junior service desk team members.
• Experience in managing and supporting a corporate EUC environments, M365 tenancies and applications, enterprise voice services and local area networks, both wired and wireless.
• Experience in supporting the deployment of EUC, end user devices and M365 services.
• Experience in SOE management and software deployment and packaging with tools such as Microsoft InTune or SCCM.

Qualifications

An appropriate tertiary qualification in Information Technology or equivalent qualifications or experience.

Special Conditions

• Some out-of-hours work.
• A current driver's licence is desirable.
• The incumbent works under the SACE Board of South Australia Act 1983.
• An intense time of activity within the SACE Board of South Australia occurs between October and December. For some roles, the incumbent would not normally be able to take planned leave during this period.
• Appointment is subject to a satisfactory Working with Children Check from the Department of Human Services and in accordance with the SACE Board policy.

What we can OFFER you

• Working in an organisation that is vibrant, innovative and passionate about education.
• A supportive and dynamic team environment that values the work that you do.
• An opportunity to learn Agile Project Management.
• Annual Calendar of Learning, Development and Wellness events.
• Opportunity to join a fun and active social club.
• Mental Health First Aid Training.
• Annual skin checks and flu vaccination.
• Staff recognition and service awards.
• Salary sacrifice benefits.
• Access to a free and confidential employee assistance program.

Remuneration

ASO5 classification level. Salary range $85,790 to $95,413 per annum plus super.

This is a term vacancy up to 3 years.

ENQURIES to

Ms Siva Palanivelu, Technical Operations Lead, telephone: or email:

APPLYING with Us

If you are passionate about young people and their education, we want to hear from you

A copy of the role description, Pre-Employment Declaration form and information on how to apply for positions at the SACE Board are available below. All applications must be submitted online via iworkforSA.

Applications close: 12/10/2025

Attachments:

• Applying for positions in the SACE

• Pre-employment

• SACE Board Capability Framework 2021 – 2023 (ASO3-

• Senior Service Desk Officer - Role

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Applications close: 12/10/2025 11:45 PM