Head of Clinical Services

**Work with us**:
Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive working atmosphere at North Richmond Community Health. With flexible working arrangements, we help ensure that people of all circumstances are well-represented in our staff.

As an employee, there are a number of benefits available:

- flexible working arrangements, including purchased leave
- wellbeing policy, with on-site subsidised fitness classes including pilates and personal training, work health checks and social events
- comprehensive and competitive salary packaging options.

We enjoy rich cultural diversity in our workforce. Approximately 55% of our staff were born overseas and over 75% identify with an ethnicity other than Australian. Over 65% of our staff speak languages other than English. We would like to hear from you if you have:

- superior skills in delivering culturally-responsive services in your given field
- keen ability to contribute to a respectful collegiate environment
- can contribute to innovation and service improvement
- effective relationship building skills to foster a harmonious workplace.

**Head of Clinical Services**

**The role**
- Drive clinical excellence focussed on positive consumer experience and quality patient outcomes
- Manage and oversee key clinical services including service review and evaluation, accreditation and budget processes
- Play a key role in developing and enhancing service integration at NRCH
- Permanent full-time role
- Melbourne based plus hybrid working

The Head of Clinical Services will oversee the organisation’s ongoing operations and service development of Community Health clinical services including Allied Health, Counselling and Casework, Dental, Medical, and Post Acute Care. By supporting the organisation to drive culture change and embed the principles of service integration, this role will ensure NRCH meets all legislative, accreditation and funding targets and objectives.

Additionally, the HoCS is responsible and accountable for providing oversight of professional and quality standards, workforce development, financial and resource allocation for relevant clinical services, including the support of clinical governance. Specific responsibilities include:.
- Actively seek additional grants and/or alternative funding streams for expanding clinical health services; with collaborative planning and submission writing with stakeholders, effective project management and timely reporting and evaluations.
- Lead, develop and maintain strong partnerships and relationships with all stakeholders, both internal and external, who may contribute to enhancing clinical services.
- Responsible for developing NRCH service integration in collaboration with other Senior Leaders to ensure that all programs address the social determinants of health and focus on consumer centred practice and improving client experience and outcomes.

**About you**
- A capable, influential and culturally competent leader adept at operationalising strategy into outcomes and well versed in quality and continuous improvement
- Proven leadership and management experience within Community Health or similar (with significant experience in managing clinical services)
- Collaborative and innovative, with demonstrated change management skills
- Skilled in stakeholder and partnership management (particularly government)
- Qualifications or equivalent in Clinical Health/Community Development and/or Business

**Our benefits**:

- Generous NFP salary packaging arrangements available (up to $15,900 each year) plus option to package meal and entertainment expenses (up to $2,650)
- Monthly ADO (for full-time) and additional leave benefits (wellness leave, study leave, purchased leave etc.)
- Flexible, hybrid working arrangements
- Free onsite car parking

**About North Richmond Community Health**

North Richmond Community Health (NRCH**) **is committed to making healthcare more accessible and culturally relevant. This includes Victoria’s first Medically Supervised Injecting Room, We work with community members to support social justice principles which afford all people the right to dignity, respect, and the highest quality of care. NRCH provides a range of medical, allied health, dental and community services to clients from all backgrounds.

**How to apply**

**Additional information**

All NRCH must also demonstrate evidence of vaccinations prior to commencement of employment, based on the Immunisation Category relating to their role.