Head of Community Services

**Work with us**:
Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive working atmosphere at North Richmond Community Health. With flexible working arrangements, we help ensure that people of all circumstances are well-represented in our staff.

As an employee, there are a number of benefits available:

- flexible working arrangements, including purchased leave
- wellbeing policy, with on-site subsidised fitness classes including pilates and personal training, work health checks and social events
- comprehensive and competitive salary packaging options.

We enjoy rich cultural diversity in our workforce. Approximately 55% of our staff were born overseas and over 75% identify with an ethnicity other than Australian. Over 65% of our staff speak languages other than English. We would like to hear from you if you have:

- superior skills in delivering culturally-responsive services in your given field
- keen ability to contribute to a respectful collegiate environment
- can contribute to innovation and service improvement
- effective relationship building skills to foster a harmonious workplace.

**Head of Community Services**

**The role**
- Drive performance excellence and sustainable service growth and development aligned to strategy
- Lead and design key community services including annual planning, strategy and budget processes
- Permanent full-time role
- Melbourne based plus hybrid working

The Head of Community Services manages and oversees key community programs including the Centre for Culture Ethnicity and Health, Healthy Communities, Community Empowerment and Development, Outreach and Community Engagement, Volunteers, and other community service projects as they are developed. Reporting to the Chief Operations Officer, the role forms part of the Executive Members Table and supports the organisation to meet its Strategic Objectives. The role will be responsible for seeking strategic and viable funding opportunities for relevant services.

The Head of Community Services guides and directs the organisation’s focus on client experience and community engagement through collaborative and strategic stakeholder and partnership management. Embedding the principles of service integration across NRCH, this role ensures all legislative, accreditation and funding targets and objectives are met and exceeded.

**About you**
- A forward-thinking, influential and capable leader adept at operationalising strategy into outcomes
- Proven leadership and management experience within Community Health or similar
- Collaborative and innovative, with demonstrated change management skills
- Skilled in stakeholder and partnership management (particularly government)
- Qualifications or equivalent in Community Development and/or Business

**Our benefits**:

- Generous NFP salary packaging arrangements available (up to $15,900 each year) plus option to package meal and entertainment expenses (up to $2,650)
- Monthly ADO (for full-time) and additional leave benefits (wellness leave, study leave, purchased leave etc.)
- Flexible, hybrid working arrangements
- Free onsite car parking

**About North Richmond Community Health**

North Richmond Community Health (NRCH**) **is committed to making healthcare more accessible and culturally relevant. This includes Victoria’s first Medically Supervised Injecting Room, We work with community members to support social justice principles which afford all people the right to dignity, respect, and the highest quality of care. NRCH provides a range of medical, allied health, dental and community services to clients from all backgrounds.

**How to apply**

**Additional information**

All NRCH must also demonstrate evidence of vaccinations prior to commencement of employment, based on the Immunisation Category relating to their role.