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As03 Ict Support Officer

2 weeks ago

Greater Adelaide SA, Australia HAYS Full time

Join the Auditor-General’s Department as an ASO3 ICT Support Officer in an ongoing role.

**Your new company**

The Auditor-General’s Department are a trusted and independent body that ensure government accountability, whilst influencing stronger performance outcomes for the public sector in South Australia. The department have 120+ employees split across three branches: Financial Audit, Performance Audit and the Business Services Branch. Information & Communication Technology (ICT) is a small team within the Data and Technology Directorate (Business Services Branch), that provides comprehensive independent ICT services and support to enable the Department to delivery its statutory audit mandate and responsibilities.

**Your new role**

As the ICT Support Officer, you will be responsible for providing a range of ICT service and support tasks that contribute to the efficiency and effectiveness of ICT operations. You will be responsible for PCs, hardware and software support for the department and being the first point of call. You will work with Active Directory, M365 suite, SharePoint and all forms of hardware. Whilst providing level 1 and 2 support across the organisation, you will also provide training and inductions where required.

**What you'll need to succeed**
- Experience in supporting Windows operating systems in a networked environment
- Ability to troubleshoot hardware and software related issues
- Strong problem solving and customer service skills
- Ability to learn new technologies quickly and resolve technical issues through investigation, analysis, research, and consultation
- Excellent written and verbal communication skills
- Australian citizenship and ability to obtain a security clearance

**Salary**

ASO3: $66,590 to $70,968 + superannuation

**Benefits**:

- Culture - be a part of a small team, be heard and recognised
- Flexible working arrangements - including flexi-time and working from home

**What you need to do now**

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