Service Desk Officer

2 weeks ago

Melbourne, Australia City of Monash Full time

**Job no**: 494253

**Categories**: Information and Communication Technology

Full-time, Temporary up to 12 months

Salary from $73,455 (pa) + Super

Based at our Civic Centre in Glen Waverley

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

An exciting opportunity exists to join our Business Technology team as a Service Desk Officer. This role sits within the Service Desk team and is focused on delivering value to our customers by working with the business to achieve great resolution outcomes.

**About the Role**:
Significant exposure in a BT Service Desk environment and exceptional customer service skills.

Ability to undertake complex investigatory tasks.

A recognised tertiary qualification in computer science or a related field.

Experience with managing Windows AD, MS Exchange, System Center Configuration Manager (SCCM) and Autopilot.

Highly developed interpersonal, communication and negotiation skills.

Ability to work as a member of a team.

Ability to work under pressure, to plan, prioritises and organise work.

Workstation PC/Printer/Photocopier support skills;
Understanding of networking principles;
Knowledge of the Microsoft Office suite, primarily Windows-based environments;

Ability to work as a member of a customer service team.

**Additional requirement**:
Right to work in Australia;
Satisfactory National Police Check; and

Other pre-employment checks may be required depending on the role requirements.

**Benefits**:
As a City of Monash employee, your personal and professional development is a key focus. You will have access to:
Vibrant health and well-being programs;
Employee Assistance Program;
Supportive and accessible management;
Flexible working arrangements;
Training and development opportunities; and

Discounted gym memberships.

**How to Apply**:
Please submit your resume along with a cover letter outlining your experience and how it relates to the role.

Applications are currently open, with a closing date of Friday 11 November, at 11:55 pm.

**Enquiries**:
Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

  • Service Desk Analyst

    7 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst.This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field.These will initially be offered as a 6-month contract,...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $104,000 - $130,878 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...

  • Customer Service Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Updown Desk Full time

    UpDown Desk is a thriving Australian online retailer of premium electric standing desks and ergonomic furniture. We cater to a diverse clientele, including individuals working from home, home offices, small-to-medium businesses, and select wholesale partners. Our core value is treating customers as we would want to be treated, and we are looking for a...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Full time

    Immediate Start - CBD Location Our client, a large Australia wide Not For Profit, seeks an ICT Service Desk Officer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Australia Full time

    Our client, a large Australia wide Not For Profit, seeks an ICT Service DeskOfficer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure systems and ensure that level 1 issues...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Granite Consulting Full time

    Immediate Start - CBD Location - 3 month initial Our client, a large Australia wide Not For Profit, seeks an ICT Service DeskOfficer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services...

  • IT Service Desk Officer

    1 week ago

    Melbourne, Australia SW Accountants & Advisors Full time

    **About SW Accountants & Advisors** SW Accountants & Advisors (SW) is Australias best kept accounting secret. We are a leading advisory and accounting firm with an 85-year history in Australia. Operating in Melbourne, Sydney, Brisbane, and Perth, we have over 400 people and 40 Partners nationally. SW provide a full range of audit, business advisory,...