Service Desk Officer

2 weeks ago

Melbourne, Australia Charterhouse Full time

3 years’ experience with Level 1 & 2 support. Work for a leading transport organisation with a diverse work environment and community.
- **Service Desk Officer - Level 1 & 2**:

- **Must be an Australian/New Zealand citizen or permanent resident**:

- **Permanent Opportunity**

**About the Company**

We have partnered with a well-known transport organisation in the heart of Melbourne CBD, looking for an experienced Service Desk Officer to join an established Service Desk Team, where you will be reporting into the Service Delivery Manager.

**About the Role**

This role will be onsite but will require travel to other local council sites once or twice a week, along with flexible working options in a hybrid model.
- Provide technical IT services for end user computing services
- Troubleshooting and problem-solving across the IT infrastructure
- You will report directly to the Service Delivery Lead
- Someone who is capable to manage minor projects or initiatives
- Providing support to the technology lead as required
- Explore emerging IT end user technologies and actively collaborate with other IT team members

**About You**
- 3 years’ experience providing technical support
- Strong knowledge of PC hardware and related peripherals
- Knowledge of all versions of Microsoft Windows operating systems
- Strong knowledge and experience in group policies, Active Directory user management, VMWare, Office 365 active directory, SCCM, Microsoft InTune, and Service Now.
- Excellent relationship management skills, as well as highly developed communication skills both verbal and written
- Must provide a high level of customer service
- Understand methodologies and frameworks relevant to ICT service management
- Technical proficiency with an aptitude for working with IT hardware.
- Advanced teamwork skills, must be able to connect with colleagues and work together toward common goals
- Excellent time management skills with the ability to set priorities and follow direction to plan and organise.
- Ability to work autonomously and seek guidance when necessary
- Proof of vaccination certificate
- Australian Drivers Licence

**Benefits**
- Flexible work (1 day a week WFH after training)
- Having a real impact on the community
- Extensive professional development and learning opportunities

**How you can Apply**

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

  • Service Desk Analyst

    4 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Officer

    1 week ago

    Melbourne, Australia Granite Consulting Full time

    Immediate Start - CBD Location Our client, a large Australia wide Not For Profit, seeks an ICT Service Desk Officer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure...

  • Service Desk Officer

    1 week ago

    Melbourne, Australia Granite Consulting Australia Full time

    Our client, a large Australia wide Not For Profit, seeks an ICT Service DeskOfficer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services and ensure systems and ensure that level 1 issues...

  • Service Desk Officer

    1 week ago

    Melbourne, Australia Granite Consulting Full time

    Immediate Start - CBD Location - 3 month initial Our client, a large Australia wide Not For Profit, seeks an ICT Service DeskOfficer to be the first point of contact for any enquires from internal and external customers. The Service Desk Officer will support the organisation's business streams - Public and Private Hospitals, Aged Care and Community Services...

  • Service Desk Officer

    2 weeks ago

    Melbourne, Australia Profusion Group Full time

    6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Officer - 6+ month contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion is working...

  • Service Desk Officer

    1 week ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494253 **Categories**: Information and Communication Technology Full-time, Temporary up to 12 months Salary from $73,455 (pa) + Super Based at our Civic Centre in Glen Waverley The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and...

  • Service Desk Officer

    1 day ago

    Melbourne, Australia Melbourne Business School Full time

    **Carlton location, 12 months fixed term contract**: - **Friendly, professional team environment**: - **Salary range: $60,000 - $65,000 plus 11% superannuation** ***At Melbourne Business School, our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the...

  • Service Desk Officer

    7 hours ago

    Melbourne, Australia Hudson Australia Full time

    The Service Desk Officer will be responsible for providing effective first-level support to users of the department's Information and Communications Technologies (ICT). This includes logging all incidents/requests, incident/request resolution, provisioning of equipment and services, as well as escalating high-priority incidents to ICT support staff and...

  • Service Desk Officer

    7 hours ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Exciting new opportunity in Melbourn'es Norther Suburbs **Your new company** Your new company is positioned within the Local Government sector, based in the northern suburbs of Melbourne. We are actively seeking an accomplished Service Desk Officer to join the team and take the next step in your career with an exciting new contracting opportunity. **Your...

  • Service Desk Analyst

    1 week ago

    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** Help Desk / Support - Contribute to project planning and implementation. - Assist in a large-scale new hardware rollout. - Work close to the city. **About the role**: This role is well suited for an experienced Service Desk agent who enjoys problem solving, being involved in planning of future projects and has a wealth of...