Client Services Manager

6 days ago

Burnley, Australia Blue Cross Full time

Full Time Mon-Friday 9am-5pm
- Generous vehicle allowance
- Career Development Opportunities

Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences. We are passionate about our clients, and we love what we do

Calling all field-sales superstars Our Client Services Manager role is a customer-facing sales role delivering on growth of HCP customers through in home customer sign-ups and the nurturing of client relationships.

The role is responsible for the growth of our BlueCross Home Care business by promoting our brand to external groups, generating new clients from existing programs, increasing enquiries and improving conversion of enquiries to Home Care Packages.

You will also be responsible for:

- Providing expert advice on the variety of aged care home-based services provided by BlueCross that would best fit a potential client’s needs and preferences.
- Advising potential clients on the range of BlueCross services to meet their needs.
- Delivering a high conversion rate from enquiry to client
- Coordinating referrals, service agreements and administration processes to commence service assessment.
- Creating a pipeline of potential referral partners, e.g., RL Facilities, Doctors, Allied Health Professionals, ACAS Assessors.
- Attend home visits to support the customer journey and sign-up new HCP opportunities
- Produce and develop appropriate care and support plans
- Confirm client funding approvals (e.g., HCP and referral codes)

Essential
- Experienced and skilled at field-sales whilst having a compassionate and empathetic nature
- Goal and target driven with proven abilities to meet KPI's and close deals
- Outstanding customer service skills that lead to high-quality customer satisfaction
- Strong communication skills and capacity to maintain the personal dignity and confidentiality of all clients

Desirable
- Knowledge of aged care programs e.g., Commonwealth funded home care programs such as CHSP, HCP, STRC.
- Understanding of aged care assessment and eligibility of different Government funded Programs.
- Knowledge and/or work within the community care/aged care sector in service delivery

What you will get from working here at BlueCross:

- A generous car allowance on top of a generous salary
- High level of support from the BlueCross Corporate team
- Continuous learning culture and access to staff discounts
- A range of career development pathways

We value our culture and share a passion and drive to make a real difference in the lives of our residents and clients. We take great pride in recruiting people who share this passion - after all, it’s our people that put the magic into aged care and enrich lives. We pride ourselves on providing a workplace for all our team members that are free of discrimination.

All people employed at BlueCross are required to undergo pre-employment screening that includes a current NDIS worker screening check, current Flu vaccination as well as your COVID vaccination and booster.

  • Client Services Manager

    2 weeks ago

    Burnley, Australia Blue Cross Full time

    Competitive Salary - Richmond/Burney Location! - Flexible work-life options Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences. We are passionate about our...

  • Client Manager

    1 week ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: - Manage your own portfolio of clients across VIC and NSW. - Grow your Insurance Broking career with HIAIS - Use your experience in both NSW and VIC Home Warranty **Client Manager | Melbourne** - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building...

  • Team Leader Past Client and Heritage Services

    4 hours ago

    Burnley, Australia Berry Street Full time

    **Work options**: Hybrid **Berry Street has provided services to children, young people, and families for over 140 years. Today we are one of Australia’s largest independent family service organisations providing programs to over 35,000 people in Victoria each year.** **An integral part of Berry Street process is to ensure that the personal information...

  • Insurance & Client Administration Support

    6 days ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: **Insurance Client & Administration Support** - Hybrid role - work from home and the office - Residential construction and domestic building insurance - Support a growing portfolio with renewals, endorsements and other Insurance Broker duties - Full training provided **The Opportunity** We are seeking an Insurance Client &...

  • Service Specialist

    2 weeks ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA). **Customer Service Specialist (Cremorne based,...

  • Creative Services Manager

    6 days ago

    Burnley, Australia Forever New Full time

    **FOREVER US** Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We’re a passionate group of individuals...

  • Part-time Customer Service Specialist

    2 weeks ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA)._ **Service Specialist** As a Service...

  • Sales & Marketing Manager

    2 weeks ago

    Burnley, Australia Suzlon Energy Australia Full time

    **Key Accountabilities**: - **Sales Strategy & Execution**: Develop and implement effective sales strategies to drive business growth in the wind turbine and wind farm sectors across the Asia Pacific region. - **Client Relationship Management (CRM)**: Build and maintain strong, long-term relationships with key stakeholders, including developers,...

  • Production Manager Substations

    2 days ago

    Burnley, Australia Metro Trains Melbourne Full time

    **Location**: Burnley, VIC, AU **Company**:metrotrain Metro is a ** multi-award winning **organisation, and we pride ourselves on our team of **honest**, high performing professionals who are talented, inclusive, and **safety **focused, and who are at the core of our success. You will be joining an organisation that is known as a global leader in its...

  • Customer Service Officer

    2 weeks ago

    Burnley, Australia Effective Freight Solutions Full time

    Permanent Full Time - Free local parking or Public Transport Accessible - WFH Opportunity after training period - Career Opportunities - Genuine Supportive Environment WHO WE ARE Well-established Freight Management Specialists with over 25 + years experience. We are customer focused, providing the best freight solutions and support to our customers. We...