Customer Service Officer

2 weeks ago

Burnley, Australia Effective Freight Solutions Full time

Permanent Full Time
- Free local parking or Public Transport Accessible
- WFH Opportunity after training period
- Career Opportunities
- Genuine Supportive Environment

WHO WE ARE

Well-established Freight Management Specialists with over 25 + years experience.

We are customer focused, providing the best freight solutions and support to our customers.

We pride ourselves on establishing long-term partnerships with customers and carriers.

ABOUT THE ROLE

The Customer Service Officer is a supporting role to three Account Managers.

Responsible for providing a high level of quality service through all platforms
- Monitoring and tracking customer consignments
- Corresponding with carriers on consignment pickups, deliveries, delays, or other freight-related issues
- Liaising with customers in terms of freight deliveries, new consignments, pickups and general inquiries
- Liaising with carriers - obtaining ETAs, basic quotes, and creating ad hoc consignments
- Regularly updating information in our freight portal which is integrated with our carriers and customers
- Preparing KPI reports to send to customers
- Answering telephone calls and assisting with inquiries
- Assisting in administrative tasks as required

WHY YOU WOULD BE SUCCESSFUL IN THIS ROLE
- Outstanding communication skills both verbal and written
- Customer-focused with a positive and vibrant attitude
- Minimum two years experience in a customer service/administration or receptionist role
- Innovative and able to think “outside the box”
- Able to multi-task, work under pressure, and achieve individual and team KPIs
- Hardworking, self-motivated, and show initiative
- Proven track record of managing workload, prioritising workload, and multitasking
- A team player

WHAT WE CAN OFFER:

- Once established in the role (after 3 months), we provide flexibility to work from home 2 days a week
- Our team currently WFM 2 days a week, office 3 days a week
- Fair salary package based on experience with annual reviews
- Opportunity to develop into Account Manager role after a 6-12-month period.
- We are based in the inner suburbs close to public transport and street parking available.
- A truly supportive environment where everyone is dedicated to the role they do.
- We treat everyone with respect so a no-ego environment.
- We have great systems in place with up-to-date tools for you to do your job as effectively as possible.
- A secure well-established business that is continuing to grow each year.

OUR TEAM:

- We have an honest team, and a really supportive culture so the “right fit” is really important to us

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee mentoring program

Schedule:

- 8 hour shift

COVID-19 considerations:
All staff are up to date with their vaccinations

Ability to commute/relocate:

- Burnley, VIC 3121: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

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