Contact Centre Agent

5 days ago

Five Dock, Australia I-MED Full time

Our clinic in Five Dock is currently seeking a** Contact Centre Agent **to join the team

This role is a permanent full time position working Monday - Friday, working eight hour shifts between **8am-5:30pm**. We also offer **flexible rostering** options to work within your availability, including part-time opportunities.

Role Overview:
As a **Contact Centre Agent**, you will be the first point of contact for our patients.

Your responsibilities will include
- Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Collaborate with other contact centre agents to meet service level targets.
- Building relationships with the technical and clerical teams, patients, and referrers.

What we're looking for:

- Clear verbal and written communication skills.
- Strong organisational abilities to book appointments and manage call flow.
- Confidence working across multiple screens and systems.

Prior experience in a contact centre isn't required, as you will receive supportive training to learn our systems and build a foundation of radiology knowledge.

What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being

Learning and development
- Comprehensive 1 on 1 training to help you put your best foot forward in the role
- Career opportunities across our diverse Network

Workplace Experience
- Friendly and inclusive team
- Free street parking within a 5 minute walk and a quick 2 minute walk to buses

Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

Don't know much about Radiology? Learn more about what we do here.
- You can learn more about other opportunities _here_._

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