Customer Journey Coordinator

2 weeks ago

Five Dock, Australia City of Canada Bay Full time

**Customer Journey Coordinator**

Job No**:CB18270**

Location**:Five Dock, NSW**
- Permanent Full Time
- $115,560 - $132,894 per annum + superannuation
- Participate in a 9 Day-Fortnight Scheme

**About City of Canada Bay**:
The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

Our Council is dedicated to enhancing the quality of life for our community through innovative services and infrastructure, promoting a safe, inclusive, and sustainable environment.

**About the Role**

The Customer Journey Coordinator plays a key role within the City Assets Directorate, reporting to the Executive Officer. The Customer Journey Coordinator will be responsible for working with City Assets teams to identify the full spectrum of customer contact points and map the customer journey, in order to develop and implement strategies and action plans to effectively place customers at the centre of everything we do. The intent is to create a seamless and efficient end-to-end experience for all customers internal and external.
- Lead initiatives to enhance customer experience across City Assets services.
- Collaborate with diverse teams to develop and implement effective strategies.
- Utilize data analysis to identify areas for improvement and monitor outcomes.
- Foster a customer-centric culture within the organisation.

**About You**
- Degree in communications, marketing, business administration, or a related field.
- Proven experience in designing and implementing customer experience strategies.
- Strong analytical skills with the ability to develop performance indicators.
- Highly developed interpersonal skills, with the ability to influence and initiate change across business functions.
- Experience in delivering presentations, facilitating engagement, and project managing events and programs.
- Demonstrated ability to supervise and mentor staff.
- Current "Class C" Driver’s License.
- Preference for experience in local government settings.

**What’s On Offer**
The City of Canada Bay offers an attractive total renumeration and excellent employee benefits which include:

- Rostered Days Off (participation in a 9-day fortnight scheme)
- A range of flexible work arrangements including hybrid work from home arrangements
- 18 weeks paid parental leave
- A supportive, energetic, and passionate team
- Significant leave benefits (9-day fortnight, 15 days sick/personal leave, 2 days health and wellbeing leave per year, access to Long Service leave after 5 years)
- Continuous training, support, and leadership development
- Health and Wellbeing programs (Yoga classes, Fitness Passport, Flu vaccinations, Head Space, Skin Cancer Checks)
- And much, much more

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached, alternatively for a confidential discussion please contact Tina Kao, Executive Officer on 02 9911 6412.

**How to apply**
- The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace._

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