Contact Centre Agent

2 days ago

Five Dock, Australia I-MED Full time

I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis.
Our busy clinic located in Five Dock is seeking a contact centre agent. The role is a full time, permanent position working Monday to Friday with shifts scheduled between the core hours of 8:30am and 5:30pm.

**What will you be doing**:

- Providing excellent customer service and patient care
- Managing appointments to maximise customer service and clinic efficiency
- Developing and maintaining strong working relationships with patients, referrers, staff and managers
- Driving the delivery of high quality contact centre services

Life at I-MED Radiology
 Competitive remuneration corresponding with experience
欄 Comprehensive paid induction training and ongoing development
 Opportunity for career growth and professional progression
‍‍ To be part of a fun and dedicated team that celebrates wins and successes
喙 Commitment to your health and well-being, including access to employee assistance program

**Key selection criteria**:

- Previous contact centre experience (highly desirable)
- Ability to multitask while using multiple computer systems
- Demonstrated initiative and willingness to learn
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment

Diversity and Inclusion
Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

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