IT Service Desk Support Technician

2 weeks ago

South Yarra, Australia Melbourne Grammar School Full time

**IT Service Desk Support Technician**

Melbourne Grammar School is seeking a IT Service Desk Support Technician to join the dedicated IT Department at the School, in a role that offers variety and interesting technical challenges. This role works as part of a nimble team of Service Desk professionals who take pride in the high-quality service and timely advice they provide students, parents and staff of the School.

Located primarily in our South Yarra campus (with one week or more each term at our Caulfield campus). This is a full-time ongoing position.

**Context**

Melbourne Grammar School is one of Australia’s leading independent schools with an inclusive, community-focused culture. We value professionalism and a commitment to excellence in every role. The contribution made by each staff member is recognised and their achievements are acknowledged and celebrated; our strong ethos and School values underpin everything we do.

**You will**:

- Possess excellent IT knowledge and skills.
- Create and maintain user accounts
- Provide phone, face-to-face and Service Desk support
- Maintain asset movements through the Service Desk system
- Provide support and manage user accounts for staff, students and parents accessing and using the Learning Management System and services
- Monitor notebook repair status and inform the Helpdesk Manager accordingly


**Applications close Friday 14 March 2025.**
- Please note, Melbourne Grammar staff must hold or be able to obtain a valid Working with Children Check_
- Applicants should familiarise themselves with _Melbourne Grammar Schools Child Safety policies_ and procedures and the _values _available on our website._
- Melbourne Grammar School reserves the right to interview and appoint prior to the closing date._

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