Pool and SPA Service Technician

Pool and Spa Service Technician
- A career with Poolwerx Camberwell brings you all the opportunities that come with working for a successful, established brand. And you also get the real connection, energy and team spirit of a growing, local, family-owned big, small business.
- Every day, our proud, hard-working team grows their skills and careers while building the business - one of the largest and fastest-growing businesses in the Poolwerx Network.
- And with every client served and every problem solved, we’re creating backyard memories for families and communities everywhere.
- More than just a Job
- We are looking for a dynamic and experienced individual to manage our business operations and lead our team and deliver exceptional service to our clients. In this role, you'll drive the day-to-day client engagement through the successful leadership and direction of the Pool & Spa Technicians. You will be passionate about the pool industry and an expert in your field. Strong internal and external stakeholder engagement is imperative for the success of this role.
- As our Scheduling Manager & Office Co-ordinator, here’s what you’ll achieve:

- Schedule & organize jobs, manage schedules, and coordinate business operations. You’ll assign duties, and manage swimming pool technicians daily & weekly job schedules.
- Coordinate the repair of client equipment promptly and within the service standards
- Offer comprehensive operational support to technicians in the field, ensuring they have the resources, eqipment and assistance needed to meet their daily tasks and succeed
- Coordinate the service team, providing continuous support and guidance
- In conjunction with the Service Manager, coordinate mobile teams' training requirements

**You will be responsible for coordinating all office management duties including,**
- Staff recruitment
- Coordinating tech training
- Scheduling van (vehicle fleet) maintenance
- Managing supplier payments
- Weekly timesheet reporting
- Identify system process and workflow opportunities and implement changes to minimise the percentage of service tasks not completed
- Demonstrate a high level of client focus and deal with issues promptly, finding a client-led solution
- Maintain a solid working knowledge of industry regulations and legislation, ensuring the company’s policies are adhered to
- Work closely with clients to determine their requirements, provide estimates, and assist with scheduling jobs
- Ensure consistent client satisfaction through appropriate checks, resulting in repeat business and referrals & client confidence
- Communicate with customers professionally, courteously in a timely manner to address any queries
- Procure equipment and chemicals required for technician use, ensuring timely availability
- Cultivate and manage relationships with suppliers to ensure smooth operations
- Coordinate with team members and customers to communicate changes effectively
- And finally, together with the whole team, you’ll help create backyard memories for local families and commercial partners through sparkling, clean, and chemically safe swimming pools

What You’ll Be
- Skills Required - Excellent communication and IT Skills, proficiency in scheduling & accounting software, attention to detail, and multitasking abilities
- You’ll need - A current unrestricted driver’s licence and to consent to a police clearance check if you don’t have one already
- Customer-focused - and meticulous to meet the needs of our clients and team members & communicate well with our service technicians
- Self-motivated - you possess and display a can-do attitude every time, you’ll love working autonomously and take pride in managing your own client base
- Exceptional verbal and written communication skills - with the ability and desire to service clients to a very high standard - the client comes first
- Able to work unsupervised - you thrive under pressure and manage competing priorities well
- Keen to keep learning and growing - you don’t know it all yet and are not afraid to admit it
- Punctual, reliable, courteous and trustworthy - the non-negotiables come naturally to you - you’re the same person at home as you are at work
- This is a senior role in our company - it sits firmly at the crossroads of the team, the client and the business. The role is best suited for someone who
currently works in a similar service position within the pool industry and is looking to step up, be challenged and make a difference
- works in the field as a Pool and Spa Technician with significant residential and commercial experience and is looking to come off the road and add value via the back office
- works within a logistices environement and can bring their extensive knowledge and expertise to the team and client base
- Most importantly, this role needs someone who loves helping people

**Why Poolwerx?**

**More than ‘just’ pools**:

- We are all about the pools. But it’s so much more than that.
- It’s also the problems y